Melissa Robinson
Cambridge,ON
Summary
Dynamic and results-oriented professional with proficiency in Microsoft applications and advanced critical thinking skills. Recognized for delivering exemplary customer service. Proven ability to quickly grasp new concepts and thrive in collaborative environments that foster community and support personal and professional growth. Currently seeking an opportunity to leverage expertise and make a meaningful contribution while continuing to advance skills.
Overview
13
13
years of professional experience
Work History
Junior Bookkeeper
TyDee Books
11.2022 - Current
- Manage and update books for multiple clients according to their required filing timeframes
- Work independently and part of a team to ensure timely and accurate results
- Gather and organize invoices, receipts, payment confirmation etc
- Enter expenses and income sources into QuickBooks
- Ensure all accounts receivable is verified and accurately captured in QuickBooks
- Receive payments as needed
- Cross reference income and expense records to bank accounts
- Match income and expenses items in QuickBooks
- Reconcile all accounts using Quickbooks
- Submit HST, payroll and WSIB according to filing requirements
- Organize employment documents, medical receipts investment forms and other provided tax documents.
Administrative Assistant
Enviro-Loc Interlocking Ltd.
03.2022 - 04.2024
- Work efficiently both as a team member and independently
- Utilize various software programs to manage client database, organize documents for various stages of projects, and create reports pertaining to performance and sales
- Maintain a high level of customer service as the first contact for potential clients
- Proofread and edit documents for company emails to clients, blog posts, social media etc
- Collect and enter data from potential clients for our records
- Manage schedules for meetings and sales consultations
- Submit clearance applications online through government forms
- Update client profiles to reflect various stages of their project
- File and organize invoices using QuickBooks
- Organize events and initiatives that reflect the company mission statement
- Continue my education in regards to SEO operations, sales techniques, and industry software
- Manage multiple CRM, data, and phone systems
- SEO research and implementation on various social media platforms
- Manage utilization of networking platforms including keeping profiles up to date, engaging with audiences
- Other duties as needed.
CSR - Customer Service Representative
Rogers Communications
11.2014 - 03.2022
- Utilize various custom software to assist customers with issues including but not limited to: billing, technical support, obtaining new services, cancellation of services, right sizing of services
- Provide an excellent level of customer service
- Continue system and product education
- Operate as part of a team to ensure company standards are up kept.
Dispatch Full Time Summer
Metafore IT
01.2013 - 01.2013
- Utilize various software programs including Microsoft applications, and FSA management system
- Work as a team member and individual basis, both in office and from home
- Dispatch: Read through calls and gather information
- Ensure all aspects of the work order are in place
- Assign work to appropriate technician
- Consult client and technician regarding appointments, and any issue which may arise
- Updating and Billing: Collect technician work notes
- Enter correct times and dates into system
- Ensure billing policies and contracts are correct
- Service Co-ordination: Manage a variety of Queues for select geographical areas
- Ensure time frames for client satisfaction are met
- Provide clients with quotes and process part orders as required
- Ensure proper completion of call and manage issues from call open to billing status.
Warehouse clerk/Office Clerk/ Dispatch Full Time
Strathcona Solar
01.2012 - 01.2012
- Utilize various software programs including Microsoft applications, and FISHBOWL inventory system
- Inventory management: Receive, unpack, sort as well as store incoming shipments
- Pick pack and ship client orders
- Generate required paperwork in FISHBOWL or Excel for outgoing shipments
- Update FISHBOWL inventory management system for all inventory transactions for shipping and receiving
- Delivery Dispatch: Create driver manifest
- Generate bills of lading
- Trip planning for route
- Managed driver and crew accommodations
- Office Clerk / Customer Service: Answer incoming phone lines and direct customer inquiries
- Handled filing for the Napanee office and Warehouse locations
- Utilize web based government programs to file applications for various stages of the Solar Energy, FIT and microFIT programs
- Managed tracking of the various stages of each project through Excel and Word according to contract deadlines to ensure each department had accurate timeline measurements.
Education
Industry Certifications - Advanced Aesthetics
Gina's College of Advanced Aesthetics
Waterloo, ON01-2021
Diploma - Cake Decorating And Bakery Management
Klara Johnsons School of Confectionary Arts
Cambridge01-2011
Skills
- Tax Preparation
- Balance sheet preparation
- Year-end closing
- Expense Tracking
- Invoice Processing
- Tax Preparation
- Bank Reconciliation
- QuickBooks proficiency
- Journal Entries
- Bookkeeping
- Advanced MS Office Suite knowledge
- Multi-Task Management
- Staff Motivation
- Expense Tracking
- Tax filing
- Record preparation
- Analytical-minded
- Advanced computer skills
- Analytical Reasoning
- Budget Preparation
- Critical Thinking Skills
- Exceptional organization
- Error-detection skills
- Statement scanning
- Point Of Sale Expertise
- Shipping and Receiving
- Multi-line phone systems
- Customer-Centric Sales Techniques
- Transaction Processing
- Detail-Oriented Data Input
- Administrative Support Proficiency
- Database Management
- Computer Software Utilization
- Effective Communication
- Proofreading
- Event Planning
- Schedule Management
- Search Engine Optimization (SEO)
- Accounts Payable
- Accounts Receivable
- Marketing
- Research
- Spreadsheet Management
- Workflow Optimization
- Appointment Scheduling
- Meeting planning
- Calendar Management
Timeline
Junior Bookkeeper
TyDee Books
11.2022 - Current
Administrative Assistant
Enviro-Loc Interlocking Ltd.
03.2022 - 04.2024
CSR - Customer Service Representative
Rogers Communications
11.2014 - 03.2022
Dispatch Full Time Summer
Metafore IT
01.2013 - 01.2013
Warehouse clerk/Office Clerk/ Dispatch Full Time
Strathcona Solar
01.2012 - 01.2012
Industry Certifications - Advanced Aesthetics
Gina's College of Advanced Aesthetics
Diploma - Cake Decorating And Bakery Management
Klara Johnsons School of Confectionary Arts
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