MELISSA ROBERTSON
Saint John,Canada
Summary
Dynamic professional with a proven track record at AJ's Lounge & Restaurant, where I drove a 50% sales increase. Skilled in customer satisfaction and employee training, I excel in innovative problem-solving and effective communication, ensuring high-quality service and team performance. Passionate about leveraging marketing strategies to enhance customer experiences.
Overview
11
11
years of professional experience
Work History
Head Bartender
AJ's Lounge & Restaurant
Saint John
02.2008 - 10.2010
- Implemented effective strategies, resulting in a 50% increase in sales revenue within the first year.
Assistant Manager
Tapps Brewing Co Ltd * tapps brew pub
Saint John
10.2005 - 01.2008
- Executed daily opening and closing procedures for the establishment.
- Promoted teamwork and collaboration among staff to achieve a positive work environment.
- Supervised daily operations including scheduling shifts, assigning duties.
Customer Service Representative
Wyndham Resorts
Saint John
02.2002 - 11.2005
- Implemented effective solutions to resolve complaints and improve customer experience.
- Trained new team members on customer service protocols and best practices.
- Identified upselling opportunities based on customer needs.
- Surpassed sales goals by executing successful marketing strategies.
Sales Supervisor
RMH Marketing & Media
Saint John, NB
02.2000 - 01.2002
- Received Top Sales Coach award for three consecutive months.
- Trained and mentored new sales representatives, enhancing team performance and product knowledge.
- Managed sales personnel, setting performance goals and strategies for attaining objectives.
Education
High School Diploma -
Saint Vincent's High School
Saint John, NB06-1998
Bachelor of Business Administration - BBA - Business, Management, Marketing, and Related Support Services
NBCC (New Brunswick Community College)
Saint JohnSkills
- Marketing and sales expertise
- Adaptability and flexibility
- Multitasking and organization
- Coaching and mentoring
- Digital marketing strategies
- Attention to detail
- Effective communication
- Innovative problem solving
Additional Information
In 2011 I moved to Cambridge Narrows to raise my children on a farm. I've been an entrepreneur with numerous revenue streams. I taught them hard work and how to be self motivated. Now that we're back in Saint john, I'm excited to return to work and begin the next chapter of my life.
Timeline
Head Bartender
AJ's Lounge & Restaurant
02.2008 - 10.2010
Assistant Manager
Tapps Brewing Co Ltd * tapps brew pub
10.2005 - 01.2008
Customer Service Representative
Wyndham Resorts
02.2002 - 11.2005
Sales Supervisor
RMH Marketing & Media
02.2000 - 01.2002
High School Diploma -
Saint Vincent's High School
Bachelor of Business Administration - BBA - Business, Management, Marketing, and Related Support Services
NBCC (New Brunswick Community College)