Melissa Roberts
Arnprior,ON
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Live-Out Assistamt
L'Arche Arnprior
03.2025 - Current
- Facilitated daily operations by coordinating schedules and activities for individuals with developmental disabilities.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Enhanced communication between staff and residents through regular feedback sessions and collaborative problem-solving.
- Developed individualized support plans to promote personal growth and community integration for residents.
- Administer client's medication using accuracy
Restaurant Manager
Urban Angus Steak and Wine
01.2022 - Current
- Manager duties included; scheduling staff, booking entertainment, ordering, alcohol inventory, POS system, online reservations system, website, customer complaints, serving customers
Medical Office Administrator
MedSleep Sleep and Respiratory Clinic
01.2018 - 01.2022
- Managed five different physician's schedule's, sleep lab and pulmonary function lab
- Administrative duties included; answering phones, scheduling appointments, educating patients on appointment protocols, facilitating OTN appointments in hospital for specialist, managing multiple physicians and labs schedules. Taking patients vitals and measurements
- Collaborated with healthcare providers to optimize treatment plans and improve patient outcomes through effective communication.
- Enhanced patient satisfaction by effectively coordinating sleep clinic appointments and follow-up visits.
- Reduced wait times by efficiently managing patient check-in/check-out procedures and addressing any delays or issues promptly.
- Assisted medical professionals with diagnostic testing procedures to ensure accurate and timely results for patients.
- Experience with Ocean to manage referral's
- Triaged referrals for sleep consult's and Pulmonary Function Testing
Patient Coordinator
Villanova Dental Studio
01.2016 - 01.2018
- Patient Coordinator duties included; answering phones, scheduling appointments, booking preventative care appointment's, managing dentist's schedules, setting up new patient profiles
Medical Office Receptionist
Dr. Drake / Dr. Gray
2015 - 2016
- Managed patient scheduling and ensured optimal flow of clinic operations.
- Coordinated communication between physicians, staff, and patients for seamless care delivery.
- Oversaw billing processes and maintained accurate patient records using electronic health systems.
- Managed multiple physician schedule's
Medical Office Administrator
Ottawa Valley Midwives
2015 - 01.2016
- Administrative duties included; answering phones, scheduling appointments, managing eight Midwives schedules, physically filing patient documents, helped office transition from paper filling to EMR
- Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
- Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
- Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
Education
Medical Office Administrator & Ward Clerk Diploma -
Willis College
01.2015
Skills
- Communication
- Time management
- Organization
- Technical skills
- Creativity
- Professional phone edict
- EMR systems
- Microsoft Suite
- OTN (Ontario Telemedicine)
- Fast learner
- Computer skills
- Attention to detail
- Workload management
Languages
English
Certification
- Certified CPI Blue Card, Crisis Prevention Institute - Nonviolent Crisis Intervention
- CPR - Emergency CPR - Redcross
Timeline
Live-Out Assistamt
L'Arche Arnprior
03.2025 - Current
Restaurant Manager
Urban Angus Steak and Wine
01.2022 - Current
Medical Office Administrator
MedSleep Sleep and Respiratory Clinic
01.2018 - 01.2022
Patient Coordinator
Villanova Dental Studio
01.2016 - 01.2018
Medical Office Receptionist
Dr. Drake / Dr. Gray
2015 - 2016
Medical Office Administrator
Ottawa Valley Midwives
2015 - 01.2016
Medical Office Administrator & Ward Clerk Diploma -
Willis College