Melissa Rickerd

Morning Daily Scrum:

• Conduct daily morning scrums, focusing on providing clear directives to the team for the day's tasks.
• Guide team members on the specific testing environments to be utilized for daily tests.

Troubleshooting:

• Address and troubleshoot testers' issues promptly to minimize disruptions in the testing workflow.

Console Setup and Documentation:

• Configure consoles for testers, optimizing the testing environment for efficiency.
• Develop comprehensive documentation for onboarding and training purposes, streamlining the integration of new team members.

Client Task Management:

• Receive tasks from the client and orchestrate their seamless integration into the testing process.
• Set up tasks for testers, providing clear instructions and expectations.

Collaboration with Development:

• Work closely with developers to define daily tasks for the testing team, ensuring comprehensive test coverage.

Reporting and Measurement:

• Generate daily reports to track project progress and key performance indicators.
• Measure and assess deliverables to ensure alignment with client expectations and project goals.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Trained new team members by relaying information on company procedures and safety requirements.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Increased team productivity by implementing streamlined processes and effective communication strategies.