Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Reichenberger

San Diego

Summary

Resourceful Manager offering expertise in building partnerships, retaining key accounts and increasing revenue. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in talent acquisition and management. Experienced in managing direct reports, overseeing a team with an enthusiasm for their professional development.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Portfolio Manager, Direct Placement Services

Insight Global
01.2024 - Current
  • Facilitated portfolio performance review and implemented new strategies.
  • Provided strategy advice to high net worth clients.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Met or exceeded established monthly, quarterly and annual targeted sales goals and profit margins.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Implemented systems and procedures to increase revenue.
  • Compiled and analyzed data to determine approaches to improve strategy and performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Enhanced profitability by developing pipelines utilizing business development and sales strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
  • Analyzed recruiting metrics to share reports and recommendations with stakeholders.
  • Liaised between multiple business divisions to improve communications & strategic alignment.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Recruited top talent to maximize profitability.

Direct Placement Account Manager

Insight Global
03.2020 - 01.2024
  • Built and strengthened long-lasting client relationships through consistent delivery, transparency, and strategic selling
  • Oversaw new business development and customer servicing
  • Liaised between hiring managers and my internal recruiting team
  • Contributed to annual revenue goals by selling new services and breaking into new accounts
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Listened attentively to client feedback implemented creative solutions to solve problems
  • Improved account management by predicting potential competitive threats and outlining proactive solutions
  • Managed book of business worth over $400,000 across 6 accounts
  • Managed multiple Recruiters and spear headed recruiter development efforts
  • Personally promoted 3 Recruiters
  • Performed data entry, metrics tracking, and client invoicing

Interim Sales Manager

Insight Global
05.2022 - 10.2022
  • Handled escalated customer relations issues, enabling quick resolution and client satisfaction
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Supervised a team of 9 sales people and 6 Recruiters, stepping in to support employees and deliver smooth sales/recruiting processes for clients
  • Held weekly meetings with the Director of Operations and Regional Manager to identify techniques to overcome sales obstacles
  • Identified opportunities for growth within the Los Angeles market and collaborated with sales teams to reach sales goals
  • Monitored metrics and reporting to assess performance and implement continuous improvements
  • Increased weekly revenue for the team from $80,000/week to over $100,000/week and exceeded goals for sales, revenue and profit margins
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Coached employees in successful selling methods and encouraged cross-selling to drive higher revenue
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies

Technical Recruiter

Insight Global
06.2019 - 03.2020
  • Used Boolean searches to develop applicant portfolios for various openings
  • Sourced and screened candidates for technical positions for a multitude of companies within various industries
  • Onboarded new hires (contract signing, background checks, timesheets, and benefits enrollment)
  • Interviewed candidates using different interview methods and approaches to sell past hesitations and to negotiate compensation
  • Wrote and posted technical job descriptions
  • Pre-screened resumes (including a phone screen, a face-to-face interview, and conducting reference checks) prior to sending to corporate hiring managers for consideration
  • Partnered with Account Managers to ascertain hiring needs and subsequently provide candidate recommendations
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
  • Implemented in-bound and out-bound sourcing strategies to identify high-quality candidates

Education

Bachelor of Arts -

San Francisco State University
San Francisco, CA

Skills

  • Talent Acquisition
  • Portfolio Management
  • Opportunity Identification
  • Revenue Growth
  • Acquisition and Retention Strategies
  • Strategic Account Planning
  • Business Development
  • Developing Partnerships
  • Strategic Selling
  • Recruiting/ Sourcing
  • Client interfacing
  • Presentation skills
  • Fee collection
  • Building partnerships
  • Managed client contracts
  • Persuasive sales techniques
  • Data-driven decision making
  • Contract negotiation
  • Interviewing techniques

Accomplishments

  • Managed a $5 million budget
  • Successfully managed multiple markets remotely in which revenue targets for all markets were exceeded
  • First ever Account Manager in the Los Angeles market to bring in over $400,000 in revenue in 1 calendar year
  • Exceeded 3 consecutive annual sales quotas
  • Broke into 5 new accounts throughout my Account Management career
  • Piloted and led a sales/recruiting development training course
  • Promoted 6 Recruiters into sales and senior recruiting roles
  • Acted as Sales Manager over a team of 15 people for over 4 months while continuing my own Account Management responsibilities
  • Was voted for the 'Difference Maker' award in the LA office
  • Was unanimously voted for the 'Leadership Is Here to Serve' award in the LA office
  • Won and filled 2 Executive Search openings

Timeline

Portfolio Manager, Direct Placement Services

Insight Global
01.2024 - Current

Interim Sales Manager

Insight Global
05.2022 - 10.2022

Direct Placement Account Manager

Insight Global
03.2020 - 01.2024

Technical Recruiter

Insight Global
06.2019 - 03.2020

Bachelor of Arts -

San Francisco State University

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Melissa Reichenberger