Melissa Reiber
Cambridge
Summary
Highly skilled Home Warranty Manager with a proven track record of effectively managing warranty programs to ensure customer satisfaction. Experienced in developing and implementing warranty policies, overseeing claims processes, and resolving customer issues. Strong leadership abilities with a focus on fostering a positive team environment to achieve organizational goals. Highly committed with a hard working mentality to maintain over all extraordinary customer service.
Overview
8
8
years of professional experience
Work History
Home Warranty Manager
Ridgeview homes
01.2021 - Current
- Coordinate inspections to review submitted Tarion lists
- Ensure services are completed to avoid conciliations with Tarion
- Manage Schedule for service technicians to complete service work in homes
- Handling all after sales service from PDI to 7 year MSD claims to avoid conciliations
- Attend conciliation appointment with Tarion when necessary
- Educate homeowners on construction performance guidelines set through Tarion
- Create and send work orders to trades
- Follow up with trades and homeowners to ensure work is completed and customers are satisfied
- Ensure all services are completed in a timely manner
- Conduct pre delivery inspections with homeowners
- Enroll homes through Tarion for warranty and submit certificates of completion
- Conducting selections appointments with homeowner
- Design spec houses, and assist with model homes
- Assisting with send outs for selections
- Quality control walk throughs of homes prior to PDI's
Service Manager
Sarmazian Brothers Flooring
12.2018 - 12.2020
- Scheduling and coordinating service for builders and retail customers
- Handling all flooring and install questions and concerns
- Working with tight deadlines to ensure service and installs are complete before closings
- Handling product shortages and defects/claims
- Managing two locations service departments.
Assistant Site Supervisor / project coordinator
Coletara Development
06.2016 - 12.2018
- Preform pre delivery inspections with homeowners
- Scheduling service work and see through that the work is completed
- Create deficiency and outstanding work lists
- Schedule trades work
- Handle all homeowners questions and concerns
- Assist site supervisor on daily tasks to ensure they are completed
- Schedule inspections with city
- Supervise scheduled work while site supervisor was absent.
Education
Secondary School -
Voila Institute of Hair Design
01.2015
High School Diploma -
St. Mary's High School
01.2014
Skills
- Time Management
- Driven
- Conflict Resolution
- Communication Skills
- Organizational Skills
- Adaptability
- Teamwork
- Detail-oriented
- Customer service
- Customer Relationship Management
Personal Information
Willing To Relocate: Anywhere
Timeline
Home Warranty Manager
Ridgeview homes
01.2021 - Current
Service Manager
Sarmazian Brothers Flooring
12.2018 - 12.2020
Assistant Site Supervisor / project coordinator
Coletara Development
06.2016 - 12.2018
Secondary School -
Voila Institute of Hair Design
High School Diploma -
St. Mary's High School
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