Hi, I’m
Melissa Redfern
Kelowna,B.C.
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
1
Certification
Work History
Wolfs Den Tattoo
Social Media, Customer Service for an Independent Tattoo Artist
09.2021 - 09.2022
Job overview
- Enhanced client satisfaction by providing exceptional customer service regarding tattoo designs tailored to the individual’s preferences.
- Increased artist’s clientele base through consistent high-quality social media marketing and by providing outstanding customer service.
- Streamlined appointment scheduling for improved efficiency, ensuring timely completion of tattoo projects.
John Howard Society
Outreach/Community Inclusion
03.2020 - 12.2020
Job overview
- Enhanced community engagement by developing and implementing inclusive programs tailored to individual needs.
- Collaborated with local agencies to provide comprehensive services for individuals with disabilities, promoting inclusion and self-sufficiency.
Melissa Redfern Lifestyle & Fitness Coaching
Online Fitness Coaching
10.2016 - 12.2020
Job overview
- Increased client fitness levels by developing personalized workout plans tailored to their needs and goals.
- Improved client nutrition habits with customized meal plans, resulting in healthier lifestyles.
- Expanded clientele base through effective marketing strategies and exceptional customer service.
- Enhanced client motivation and accountability by providing consistent support, feedback, and encouragement.
Titan Distribution Perfect Sports Supplements
B.C Territory Manager for Sales Representation
05.2019 - 03.2020
Job overview
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
OneSky Community Services
Youth Outreach Worker
07.2014 - 05.2017
Job overview
- Enhanced youth engagement by implementing innovative outreach programs and activities.
- Collaborated with local organizations to provide comprehensive community resources for at-risk youth.
- Mentored and guided adolescents, fostering personal growth and positive decision-making skills.
- Designed and facilitated workshops focused on inclusivity, empowering youth to be active in their communities.
- Spearheaded initiatives for increased accessibility across various social settings, ensuring youth had access to 24 hour emergency services.
Sonora Desert Spa NK MIP Resort
Spa Owner/Esthetician
05.2007 - 12.2012
Job overview
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Increased revenue by implementing effective marketing strategies and promotional campaigns.
- Developed a loyal clientele through consistent high-quality services and attentive care.
- Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
Education
Okanagan CollegeKelowna, BC
Women In Trades Training
12.2023
Thompson Rivers UniversityOnline Learning
Open Learning Studies
06.2016
Selkirk CollegeNelson, BC
Esthetics Diploma
06.2004
Chilliwack Senior Secondary SchoolChilliwack, BC
Graduated with Honors
06.1998
Skills
- Verbal Communication
- Flexible and Adaptable
- Active Listening
- Time Management
- Customer Relations
- Interpersonal Communication
- Self-Directed
- Dependable and Responsible
- Quality Assurance
- Task Prioritization
- Analytical and Critical Thinking
Languages
English
Certification
- Food Safe
- Serving It Right
- Lash Extension Technician
- Laser Technician
- Microdermabrasion Certification
- Introduction Excel
- Level 1 Excel
- Motivational Interviewing Level 1
- Dialectical Behaviour Therapy Certification
- ASIST Certification- Applied Suicide Intervention Skills Training
- Diversity Training
- Trauma Informed Practice
- Non-Violent Crisis Intervention Training
Skills Attributes
- Leadership- self starter who is not afraid to take on responsibility
- Interpersonal- effective communication and the ability to get along with a variety of different personalities
- Mature & Professional Attitude
- Analytical-ability to recognize problems, identify pertinent issues and problem solve best solution for most desired outcomes
- Reliable- dependable, responsible and consistent
- Physically Fit- engage in a healthy lifestyle and can lift 50+ lbs
- Creative
- Valid Driver's License
- First Aid Training
Timeline
Social Media, Customer Service for an Independent Tattoo Artist
Wolfs Den Tattoo
09.2021 - 09.2022
Outreach/Community Inclusion
John Howard Society
03.2020 - 12.2020
B.C Territory Manager for Sales Representation
Titan Distribution Perfect Sports Supplements
05.2019 - 03.2020
Online Fitness Coaching
Melissa Redfern Lifestyle & Fitness Coaching
10.2016 - 12.2020
Youth Outreach Worker
OneSky Community Services
07.2014 - 05.2017
Spa Owner/Esthetician
Sonora Desert Spa NK MIP Resort
05.2007 - 12.2012
Okanagan College
Women In Trades Training
Thompson Rivers University
Open Learning Studies
Selkirk College
Esthetics Diploma
Chilliwack Senior Secondary School
Graduated with Honors
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