Melissa Realff
West Kelowna
Overview
18
18
years of professional experience
Work History
Controller
Kelowna Instruments Ltd
West Kelowna, BC
03.2020 - Current
- Responded to inquiries from callers seeking information.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or double bookings.
- Reconciled account files and produced monthly reports.
- Maintained electronic and paper filing systems for easy retrieval of information.
Care Aide
Interior Health Authoruty
Kelowna
10.2006 - Current
- Executed infection control protocols, ensuring clean and safe environments for patients.
- Utilized blood pressure monitors to track and record vital signs for patients.
- Applied safe lifting techniques and used mobility aids to assist patients with transfers and movements.
- Recognized signs of distress or changes in patient condition, promptly reporting to nursing staff.
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
Education
HOME SUPPORT CERTIFICATE
THOMPSON RIVERS UNIVERITY
Kamloops01-2006
Timeline
Controller
Kelowna Instruments Ltd
03.2020 - Current
Care Aide
Interior Health Authoruty
10.2006 - Current
HOME SUPPORT CERTIFICATE
THOMPSON RIVERS UNIVERITY