Melissa Ramos
Sacramento
Summary
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management. I am a highly motivated and detail-oriented professional with strong organizational skills. I am a quick learner with keen observational abilities, allowing me to adapt efficiently to new challenges. My excellent communication and customer service skills enable me to build strong relationships and provide exceptional support. Additionally, my ability to manage tasks with precision and efficiency ensures optimal workflow and productivity
Overview
5
5
years of professional experience
Work History
Shift Lead
Jamba Juice
07.2023 - Current
- I managed inventory and placed product orders to ensure accurate stock levels and efficient store operations.
- I assigned tasks to my team to ensure day to day functions were completed.
- I Managed and resolved customer complaints and operational errors in a timely and professional manner.
- I interacted with customers and made sure I provided them with amazing customer service.
Shift Lead
Crumbl Cookies
03.2022 - 07.2023
- I managed order processing while ensuring customer expectations were met through attentive service and efficient coordination.
- I was responsible for overseeing store operations during my shift, managing staff, and ensuring smooth day-to-day functioning.
- I adhered to established recipes and quality standards, ensuring that all products meet company expectations before leaving the store.
Executive Assistant
Exclusive Realty & Mortgage
07.2020 - 01.2021
- I provided support in scheduling appointments and managing incoming calls, ensuring efficient communication and seamless coordination.
- I assisted with processing paperwork and organizing incoming contracts, ensuring accuracy and efficient document management.
- I provided support to my colleagues during periods of high workload, assisting with tasks to improve efficiency and streamline operations.
Education
BA - Political Science
University of California, Davis
Davis, CA06-2026
Associates degree for Transfer - Political Science & Philosophy
Sacramento City College
Sacramento, CA05.2024
High school Degree -
River City High School
West Sacramento, CA06.2021
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Work delegation
- Rules enforcement
- Crew coordination
- Inventory management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Jamba Juice
07.2023 - Current
Shift Lead
Crumbl Cookies
03.2022 - 07.2023
Executive Assistant
Exclusive Realty & Mortgage
07.2020 - 01.2021
BA - Political Science
University of California, Davis
Associates degree for Transfer - Political Science & Philosophy
Sacramento City College
High school Degree -
River City High School
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