Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Price

Barrie,ON

Summary

Successful CSR with an outstanding background in customer service, with a strive to leave her customers walking out of the establishment with a smile.

Overview

25
25
years of professional experience

Work History

Manager

Tupperware
03.2014 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Cashier

Petro-Canada/Geary Quik Marr
03.2005 - 03.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Representative

Nucomm
09.2004 - 03.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

RMH Teleservices
01.2000 - 08.2004
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Education

Highschool Diploma - English

Barrie Learning Centre
Barrie, ON
06.2009

Skills

    Customer service

  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Active listening
  • Decision-making
  • Problem resolution
  • Verbal communication
  • Calm under pressure
  • Organizational skills
  • Computer skills
  • Critical thinking

Timeline

Manager

Tupperware
03.2014 - 11.2024

Cashier

Petro-Canada/Geary Quik Marr
03.2005 - 03.2007

Customer Service Representative

Nucomm
09.2004 - 03.2005

Customer Service Representative

RMH Teleservices
01.2000 - 08.2004

Highschool Diploma - English

Barrie Learning Centre

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Melissa Price