Melissa Plumridge
Surrey,BC
Summary
Dynamic Logistics & Warehouse Manager with a proven track record at Gibbs Fishing, enhancing customer satisfaction and optimizing shipping processes. Skilled in inventory management and problem-solving, I successfully improved on-time delivery rates and fostered a motivated team culture, ensuring compliance with safety regulations and achieving cost-effective operations.
Overview
23
23
years of professional experience
Work History
Logistics & Warehouse Manager
Gibbs Fishing
11.2010 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
Gate Clerk
CP Rail
12.2008 - 03.2010
- Increased compliance with industry standards through proper implementation of procedures related to hazardous material handling protocols at the gate area.
- Contributed to customer satisfaction by providing timely information on shipment statuses and resolving any issues that arose during processing.
- Maintained a safe working environment by adhering to safety regulations and promptly addressing hazards in the yard area.
- Conducted thorough inspections of transportation equipment entering or leaving the facility to prevent unauthorized access or potential damage risks.
- Assisted with training new employees in gate clerk responsibilities, including documentation processes, inspection protocols, and use of company software systems.
- Supported inventory control efforts by recording all container movements within the facility accurately using data entry software systems.
- Expedited gate transactions with proficient use of barcode scanners, handheld devices, and computer terminals to enter data quickly and accurately.
- Reduced errors in container tracking by consistently updating internal databases with accurate information regarding shipment status changes at the gate area.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Manufacturing, Quality Control, and Logistics
H20 Spas
08.2007 - 11.2008
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Organized work to meet demanding production goals.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Utilized hand tools and machinery to safely complete assembly processes.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Contributed to reducing product damage by properly packing items and securing them for transport.
- Expedited shipment handling, prioritizing urgent orders to ensure on-time delivery for clients with tight deadlines.
Supervisor
Tim Hortons
10.2006 - 08.2007
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Packaging Handler
Freshstart
12.2005 - 10.2006
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Reduced material waste by refining packaging techniques and optimizing the use of resources.
- Consistently met or exceeded performance targets by diligently following established policies, procedures, and best practices in the packaging process.
- Boosted customer satisfaction rates by ensuring timely completion of orders while maintaining strict quality control standards.
- Supported warehouse inventory management, accurately tracking incoming and outgoing shipments for efficient restocking and distribution.
- Assisted in training new hires on proper packaging techniques, resulting in higher retention rates and faster acclimation to company procedures.
Production Line Worker
Boxstar Industries
06.2003 - 11.2005
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained new employees by demonstrating operation of production line machinery.
- Inspected assembly line to confirm proper operation.
- Performed basic maintenance of production equipment to prevent downtime.
Cashier
Tim Hortons
06.2002 - 08.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
High School Diploma -
North Delta Senior Seconday School
Delta, BC06-2003
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- ERP system experience
- Microsoft Excel and PowerPoint
- Logistics systems
- Customer service
- Valid Driver's license
- Time management
- Problem-solving
- Punctual and reliable
Languages
English
Timeline
Logistics & Warehouse Manager
Gibbs Fishing
11.2010 - Current
Gate Clerk
CP Rail
12.2008 - 03.2010
Manufacturing, Quality Control, and Logistics
H20 Spas
08.2007 - 11.2008
Supervisor
Tim Hortons
10.2006 - 08.2007
Packaging Handler
Freshstart
12.2005 - 10.2006
Production Line Worker
Boxstar Industries
06.2003 - 11.2005
Cashier
Tim Hortons
06.2002 - 08.2005
High School Diploma -
North Delta Senior Seconday School
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