Melissa Pjetri
Toronto,ON
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Hostess
Coco Reformer Pilates
04.2025 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced guest satisfaction by providing thorough room cleaning and maintenance services.
- Enhanced event satisfaction by providing exceptional catering services and maintaining high standards of food quality.
Front Desk Receptionist
Energia Athletics
01.2023 - 04.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Front of House Employee
Select Bakery
01.2025 - 03.2025
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
- Collaborated with bakery team to ensure proper product display and pricing information for customers.
- Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
Education
High School Diploma -
East York Collegiate Institute
05.2001 -
Skills
Customer service
Timeline
Hostess
Coco Reformer Pilates
04.2025 - Current
Front of House Employee
Select Bakery
01.2025 - 03.2025
Front Desk Receptionist
Energia Athletics
01.2023 - 04.2025
High School Diploma -
East York Collegiate Institute
05.2001 -