Melissa Phillips

An experienced retail leader with a strong background in luxury and within premium apparel consistently driving results through customer-centric strategies and team development. Known for her dynamic leadership and keen attention to detail, Melissa excels in creating exceptional customer experiences and fostering high-performing teams aligned with brand values. Her passion for yoga and fitness enriches her approach to wellness and balance, both personally and professionally, making her an inspiring role model and a dedicated advocate for health and lifestyle alignment.

• Increased annual Store Visit score at Guess from 51% to 93% in first year., 03/2023
• Voted Canada’s “Performer of the Month” for inspiring my team, delivering exceptional customer service, and exceeding sales targets by 9%, with a 34% increase over last year., 10/2022
• Trained, developed and promoted 12 Managers over the course of 4 years.
• Won Corporate Award for 'Best Management Team' at Aritzia over the holiday season.
• Grew the business from $3.9 million to $5 million in the first year at Aritzia, Kitchener. Then consistently exceeded yearly sales by a minimum of 15% and up to +30% against the previous year.
• Was selected and promoted to Acting District Manager, to cover a maternity leave, while remaining Store Manager in my location. Exceeded goals in my store and within the district while covering the maternity leave.
• Ranked 3rd out of 18 stores in the Ontario Region, during a private shopping event, with the highest dollar amount in sales and number of Private Shopping Appointments in a single season.
• Established and maintained a strong Client base by personally developing relationships and having the same standard within team.
• Met Hiring Goals for all Special Events and key peak periods of the business every year at Aritzia.
• At Holt Renfrew, implemented a filing system to ensure accurate and timely follow up with Customers Goods and floor stock that was out for repair; instantaneously improved turnaround time for local repairs (4-6 weeks converted to 1-2 weeks), getting goods back to customers and product back on the floor much more quickly.
• Continuously improved Operational Audit Results, became Top Store in the Region with highest score of 90.3%.