Melissa Peters
West Kelowna,BC
Summary
As the owner and stylist behind D’lux Beauty Parlour, I excelled in elevating customer satisfaction through innovative service solutions and robust relationship building. My adept management of both financial operations and client services showcases a unique blend of problem-solving and communication skills, significantly enhancing business growth and client trust.
As well I believe in investing in my community as a trusted volunteer, I am scout leader for the 1st Lakeview Heights Scouts and a PAC member at my children’s school.
I am currently working side by side with my oldest daughter to train her to take over the home based business I have spent the last 20years creating. I am now looking for a new exciting avenue that will be both meaningful to me and my community.
Overview
20
20
years of professional experience
Work History
Owner & Hairstylist
D’lux Beauty Parlour
08.2004 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Communicated with clients on a personal level, providing advice and guidance from a trusted long term relationship that I worked very hard to attain.
- Oversaw daily operations, ensuring all tasks were completed accurately
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Cosmetology -
Valley Beauty School
Chilliwack, BCSardis Secondary
Chilliwack, BCSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Problem solving skills
Languages
English
Timeline
Owner & Hairstylist
D’lux Beauty Parlour
08.2004 - Current
Cosmetology -
Valley Beauty School
Sardis Secondary
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