Melissa Pellerin
La Habra
Summary
I am a dedicated and compassionate professional with 15 years experience in veterinary care, customer service, patient triage, data entry, and high-pressure situations. Skilled at multi-tasking, quickly assessing needs, communicating calmly, effectively gathering and accurately documenting critical information. My passion is and has always been to work in and serve my community.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
County Line Animal Hospital
03.2022 - Current
- Provide accurate information on services, pricing, and procedures to assist clients effectively.
- Manage customer inquiries through phone, text, email, and in-person interactions to ensure satisfaction.
- Manage inquiries through phone, text, and email from specialty and emergency hopitals.
- Collaborate with veterinary staff to coordinate patient appointments and streamline workflow.
- Resolve customer complaints and concerns promptly, enhancing overall client experience.
- Maintain detailed records of client communications and transactions for future reference.
- Educate pet owners on proper care practices and services offered at the hospital.
- Assist in training new team members on customer service protocols and systems usage.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Communicate with pharmacies verifying prescription requests and inquiries.
Veterinary Receptionist
Hamilton Animal Hospital
03.2021 - 03.2022
- Answer phones
- Schedule appointments
- Patient triage
- Client care
- Check-in/check-out
- Handling cash transactions
- Filing
- Data entry
- Maintain patient e-charts and paper charts
- Client education and referrals
- Requesting records
- Relaying detailed messages from the client to the doctor
- Relaying detailed information on behalf of the doctor back to clients, pharmacies and other hospitals
- Taking medication requests, filling medication requests.
Veterinary Receptionist
Imperial Highway Animal Clinic
03.2016 - 03.2021
- High Volume Walk-in Clinic
- Answer phones
- Patient triage
- Client care
- Check-in/check-out
- Handling cash transactions
- Filing, Data entry, Maintain patient e-charts and paper charts
- Client education and referrals
- Requesting records relaying detailed messages from the client to the doctor, relaying detailed information on behalf of the doctor back to clients, pharmacies and other hospitals
- Created pharmacy technician position
- Taking medication requests, filling medication requests.
- Communicated with online pharmacies, obtained approval from the doctor
- Documented medication requests and inquiries from clients and pharmacies into e-charts and paper charts
Veterinary Receptionist
Animal Dermatology Clinic
07.2011 - 03.2016
- Answer phones
- Schedule appointments
- Client care
- Check-in/check-out, handling cash transactions
- Filing, data entry, maintain patient e-charts and paper charts
- Client education and referrals
- Requesting records
- Traveled to satellite clinics
- Filling medication refill requests
- Assisting the doctor during appointments and procedures
- Restrained animals during procedures
Education
Certificate - Medical Assistant
Bryman College
CAHigh School Diploma -
La Habra High School
La Habra, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Knowledge of Medical Terminology
Timeline
Customer Service Representative
County Line Animal Hospital
03.2022 - Current
Veterinary Receptionist
Hamilton Animal Hospital
03.2021 - 03.2022
Veterinary Receptionist
Imperial Highway Animal Clinic
03.2016 - 03.2021
Veterinary Receptionist
Animal Dermatology Clinic
07.2011 - 03.2016
Certificate - Medical Assistant
Bryman College
High School Diploma -
La Habra High School