Melissa Pedlar
Napanee,ON
Summary
Experienced Advisor with over 15 years of diverse experience in Provincial and Municipal Government. Specialized in payroll processes, customer service, human resources, and administrative functions. Knowledgeable in employment accommodation, return-to-work case management, and Workplace Safety and Insurance Long Term Income Protection (LTIP) administration. Well-versed in relevant legislations and policies including the Workplace Safety and Insurance Act, Occupational Health and Safety Act, Ontario Human Rights Code, and Workplace Discrimination and Harassment Prevention policies. Skilled in providing strategic advice, developing recommendations and action plans to meet individual and business needs. Strong conceptual and analytical skills to address complex issues effectively. Proficient in planning, organizational, relationship management, and communication skills. Experienced in developing communication strategies and delivering training to managers and advisors. Courteous, respectful, and inclusive team player focused on maintaining a positive and productive work environment.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Frontenac Paramedics
Glenburnie, Canada
12.2019 - Current
- Oversee the office's overall operations, supporting the Chief, Deputy Chief of Performance Standards, Deputy Chief of Operations, Supervisors, and administrative staff
- Manage a complex office with up to 25 employees, handling frequent interruptions and multitasking efficiently
- Administer union requirements, disability, and WSIB benefits while maintaining privacy and confidentiality
- Maintain records of financial transactions by creating and managing accounts, budgets, and accounts receivable/payable
Administrative Clerk
Frontenac Paramedics
Glenburnie, Canada
03.2018 - 11.2019
- Managed and approved vacation requests and other leaves, ensuring all shifts were filled by contacting part-time staff and arranging overtime for full-time staff
- Entered availability for over 60 part-time paramedics into the scheduling system quarterly, with daily updates as needed
- Posted vacant jobs adhering to the Collective Agreement with short and strict timelines, handling at least 30 internal jobs per month
- Ensured compliance with two different collective agreements by researching and clarifying rules as needed
Administrative Assistant
Frontenac Paramedics
Glenburnie, Canada
01.2018 - 03.2018
- Supported and backed up scheduling for paramedic staff, adhering to strict timelines
- Arranged and managed monthly and quarterly meetings, taking and publishing meeting minutes promptly
- Ordered and tracked office supplies, coordinated incoming and outgoing mail, and maintained uniform and boot allowance inventory
Detachment Admin Clerk
MCSCS - OPP
Hawkesbury, Canada
11.2010 - 04.2017
- Operated in a predominantly francophone environment in Hawkesbury
- Managed payroll for 50+ employees on a weekly basis
- Created and maintained Microsoft Excel spreadsheets for scheduling shift work
- Supported the inspector on various special projects within the community, maintaining confidentiality
- Handled difficult situations with the public using tact and professionalism
Detachment Admin Clerk
MCSCS - OPP
Toronto, Canada
11.2010 - 04.2017
- Worked at the front desk, completing data entry with sensitive information
- Responded to the public with concise and clear information, acting swiftly to provide services to officers and transfer calls to emergency services
- Met deadlines for email inquiries, resolving complaints and providing information as needed
Administrative Assistant, Regional Director’s office
MTO
Kingston, Canada
12.2008 - 11.2010
- Established relationships with upper management to provide information and resources as requested
- Arranged travel schedules and itineraries throughout Ontario
- Maintained discretion and confidentiality with sensitive issues, developing strategies to resolve matters
- Met goals and provided well-thought-out ideas within strict deadlines for CTIS responses to the public
Education
Associate of Arts - Professional Photography
Dawson College
Montreal, QC06-2003
Associate of Arts - Creative Arts
John Abbott College
Sainte-Anne-de-Bellevue, QC06-2000
Skills
- Payroll processes
- Human resources
- Administrative functions
- Employment accommodation
- Return-to-work case management
- Workplace Safety and Insurance Long Term Income Protection (LTIP) administration
- Analytical skills
- Relationship management
- Executive support
- Office management
- Strong problem solver
- Meticulous attention to detail
Languages
French
Native or Bilingual
Timeline
Executive Assistant
Frontenac Paramedics
12.2019 - Current
Administrative Clerk
Frontenac Paramedics
03.2018 - 11.2019
Administrative Assistant
Frontenac Paramedics
01.2018 - 03.2018
Detachment Admin Clerk
MCSCS - OPP
11.2010 - 04.2017
Detachment Admin Clerk
MCSCS - OPP
11.2010 - 04.2017
Administrative Assistant, Regional Director’s office
MTO
12.2008 - 11.2010
Associate of Arts - Professional Photography
Dawson College
Associate of Arts - Creative Arts
John Abbott College