Melissa Peck
Canoga Park
Summary
Experienced and results-driven General Manager with a proven track record of leading successful teams, increasing operational efficiency, and driving customer satisfaction. Known for creating positive work environments, coaching staff to reach their full potential, and maintaining strong organizational standards. Passionate about team leadership, problem-solving, and delivering measurable business results.
Overview
6
6
years of professional experience
Work History
General Manager
Extended Stay America
05.2022 - Current
- Led a diverse team of 12 employees across front desk, housekeeping, and maintenance departments.
- Improved guest satisfaction scores by implementing staff training and quality control procedures.
- Developed staff schedules, managed payroll, and ensured compliance with brand standards.
- Conducted performance evaluations and coached team members, resulting in reduced turnover.
- Monitored daily operations and resolved escalated guest issues to maintain high service levels.
Assistant General Manager
Extended Stay America
10.2019 - 04.2022
- Supported GM with daily operations and staff supervision.
- Trained new employees and helped improve performance in key areas like customer interaction and cleanliness.
- Took charge of inventory control, vendor relationships, and cost monitoring.
- Ensured smooth transitions during shift changes and acted as acting GM in their absence.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA06.2006
Skills
- Team Leadership & Staff Development
- Operational & Strategic Planning
- Conflict Resolution & Communication
- Performance Management
- Customer Service Excellence
- Budgeting & Cost Control
- Scheduling & Time Management
- Training & Onboarding
- Multi-Department Coordination
- KPI Monitoring & Goal Setting
Timeline
General Manager
Extended Stay America
05.2022 - Current
Assistant General Manager
Extended Stay America
10.2019 - 04.2022
High School Diploma -
Antelope Valley High School
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