Melissa Pattee
Rosamond
Summary
Dynamic banking professional with extensive experience at Wells Fargo, excelling in cash handling and regulatory compliance. Proven track record in enhancing customer satisfaction through effective conflict resolution and team leadership. Recognized for implementing process improvements that boosted efficiency and for training new employees to deliver exceptional service.
Overview
11
11
years of professional experience
Work History
Lead Teller
Wells Fargo
Santa Clarita
06.2010 - 06.2016
- Supervised daily operations of teller line and ensured compliance with policies.
- Trained and mentored new tellers on processes and customer service techniques.
- Resolved customer issues promptly while maintaining a positive banking experience.
- Monitored teller performance and provided feedback for continuous improvement.
- Implemented process improvements to enhance efficiency in transactional workflows.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Audited teller transactions for accuracy prior to submission for processing.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
Customer Service Cashier
Chevron
Santa Clarita
01.2005 - 05.2010
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the sales floor and checkout area.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Managed inventory levels and restocked merchandise as needed throughout shifts.
- Assisted customers with fuel purchases and provided location information.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Trained new cashiers on register processes and customer service protocols.
- Greeted customers and provided friendly customer service.
- Monitored security measures to prevent theft and ensure a safe environment.
- Collected credit card and cash payments to complete transactions for customer orders.
- Balanced cash drawers at the end of each shift.
Education
Associate of Arts - History
College of The Canyons
Valencia, CA05-2005
Skills
- Cash handling
- Regulatory compliance
- Customer account management
- Fraud detection
- Transaction processing
- Financial operations
- Conflict resolution
- Team leadership
- Effective communication
- Employee training
- Attention to detail
- Positive attitude
Affiliations
- Artist
- Homeschool Mom
- Assistant Pastors Wife
Accomplishments
- Graduated with Honors
- Bonuses every quarter for exceptional customer service
- Rewarded for exceptional service from Chevron Corporate
Timeline
Lead Teller
Wells Fargo
06.2010 - 06.2016
Customer Service Cashier
Chevron
01.2005 - 05.2010
Associate of Arts - History
College of The Canyons
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Julio RamosJulio Ramos
Shipping Clerk at RND EnterprisesShipping Clerk at RND Enterprises