Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Palazzo

Orillia,ON

Summary

Knowledgeable Lube Technician that offers talents in customer relations , simplifying complex mechanical or technical issues for service satisfaction. Committed to providing advanced and simple diagnostic and repair techniques to alleviate vehicle issues. Detail-focused with solid understanding of various vehicle manufacturer's specifications, including foreign and domestic.

Overview

2
2
years of professional experience

Work History

Lube Technician

Just Lubes Inc.(Pennzoil)
Orillia
09.2023 - Current
  • Performed oil changes, changed oil filters.
  • Maximized sales by recommending and performed services such as transmission flushes and fills, coolant flush, power steering and differential services, fuel system cleanings
  • Recommended and replaced air and cabin filters, vehicle light bulbs, replaced batteries, sold diesel maintenance services.
  • Keyholder to open and close operations
  • Site safety representative
  • Monthly Inventory
  • Managed Fleets and customer relations.
  • Ensured that shop area was clean at all times including floors, walls, tools and equipment.

Lube Technician

Jiffy Lube
Oshawa
09.2022 - 05.2023
  • Performed oil changes and lubrication services on a variety of vehicles.
  • Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
  • Installed new windshield wiper blades and checked tire pressure.
  • Diagnosed engine problems by performing visual inspections, listening for unusual noises or checking warning lights on the dashboard.
  • Assisted in ordering parts from suppliers when required.
  • Maintained records of all work performed according to company guidelines.
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Educated customers about preventive maintenance services available to them.
  • Checked fluids and maintenance-related parts and topped off or replaced.

Education

Interior Design

Durham College
Oshawa, ON

Skills

  • 20 years of customer service and relations
  • Attention to detail
  • Professional problem solving and deescalation skills
  • Dependable and Responsible
  • Preventive Maintenance
  • Vehicle Inspection
  • Documentation skills

Timeline

Lube Technician

Just Lubes Inc.(Pennzoil)
09.2023 - Current

Lube Technician

Jiffy Lube
09.2022 - 05.2023

Interior Design

Durham College

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Melissa Palazzo