MELISSA PALASHIO
Oceanside
Summary
Dynamic and results-driven professional with over 23 years of experience in customer service and general management, specializing in revenue growth and margin expansion. Proven ability to troubleshoot complex problems and implement effective solutions while maintaining a strong focus on team collaboration and goal achievement. Recognized for exceptional verbal and written communication skills that foster positive relationships and drive business success. A meticulous leader and strategic planner, consistently thriving in high-pressure environments while managing multiple projects with precision and adaptability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Circle K Corp
08.2020 - 12.2025
- Assisted customer service representatives to defuse escalated issues and worked directly with customers to support resolution.
- Cultivated customer-centric atmosphere by efficiently addressing customer concerns and providing timely and accurate information.
- Trained new customer service team members in company policies, procedures, and service delivery standards.
- Managed cash drawer, counted cash deposits, and moved cash from secure safe to cash drawer.
- Coordinated daily tasks for CSR team members, and reviewed priorities with supervisor to maintain efficiency.
- Addressed customer complaints with tactful communication and actionable solutions.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Restaurant General Manager
Firehouse Subs
01.2014 - 08.2020
- Elevated guest experiences and satisfaction through proactive engagement.
- Protected restaurant from losses through employee, customer, and premises monitoring.
- Maintained guest standards by monitoring and evaluating areas of food production, food service, and facilities maintenance.
- Worked with FOH and BOH staff to support superior service delivery.
- Investigated and resolved complaints regarding food quality, service, and accommodations.
- Counted cash and receipts and completed bank deposits.
- Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.
District Operations Manager
Subway
03.2007 - 01.2014
- Supervised and coordinated daily activities at 3 locations across Oceanside & Camp Pendleton region.
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions.
- Increased business with improved marketing and promotional strategies diversified across multiple channels.
- Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems.
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
- Identified and targeted deficiencies through regular audits and corrected root causes.
- Improved daily operations and grew market by capitalizing on new trends, technologies, and industry innovations.
Education
Certified Medical Assistant (CMA) -
Mira Costa College
Oceanside, CA06.2001
GED - undefined
Mira Costa College (Adult Ed. Program)
Oceanside, CA07.1999
High School Diploma - undefined
Oceanshores High School
Oceanside, CA06.1999
Skills
- Effective customer complaint resolution
- Operational efficiency in retail
- Calendar management
- Effective task delegation
- Leadership in team development
- Experienced in document creation using Microsoft Word
- Group productivity
- Sales experience
- Budget management techniques
- Oversight of multiple units
Accomplishments
Scored four 100% in a row on food and store inspections.
Certification
Serve safe certification.
Timeline
General Manager
Circle K Corp
08.2020 - 12.2025
Restaurant General Manager
Firehouse Subs
01.2014 - 08.2020
District Operations Manager
Subway
03.2007 - 01.2014
GED - undefined
Mira Costa College (Adult Ed. Program)
High School Diploma - undefined
Oceanshores High School
Certified Medical Assistant (CMA) -
Mira Costa College
Similar Profiles
Jay DormanJay Dorman
Assistant Manager - customer service at Circle K CorpAssistant Manager - customer service at Circle K Corp
Sherman JohnsonSherman Johnson
Market Manager at Circle K CorpMarket Manager at Circle K Corp
Shawntosha Burrell-VanoverShawntosha Burrell-Vanover
Assistant Store Manager at Circle K CorpAssistant Store Manager at Circle K Corp
Rylie JonesRylie Jones
Registered Nurse at Long Island Jewish Medical CenterRegistered Nurse at Long Island Jewish Medical Center
Vincent AvalosVincent Avalos
Academic Lab Technician (Student) at CSUSM Biology DepartmentAcademic Lab Technician (Student) at CSUSM Biology Department