Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Palacios

Garden Grove,CA

Summary

Dedicated professional with a track record of enhancing patient quality of life at In Home Care Group, adept in elderly care and utilizing Hoyer lifting equipment. Excelled in building strong relationships and efficiently managing multiple tasks, demonstrating exceptional time management and compassionate service. Achieved significant improvements in client health outcomes through meticulous care and support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Caregiver

Independent In-Home Care
01.2017 - 12.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Overnight Stocker

Walmart
01.2023 - 11.2024
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Stocked designated items on shelves, end caps and displays.
  • Transported merchandise pallets to move in warehouse.

Store Associate

Biglots
02.2021 - 12.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Maintained clean and inviting store environment, encouraging longer visits from customers.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

General Education - General Studies

Villa Park High School
Villa Park, CA
05.1999

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Multitasking and organization
  • Verbal and written communication skills
  • Flexible schedule and availability
  • Direct patient care
  • COVID-19 safety policies
  • Special needs care
  • ADL assistance
  • End-of-life care
  • Hoyer lifting equipment

Certification

NationalCPRFoundation

Standard-CPR/AED

Adult / Child / Infant

Timeline

Overnight Stocker

Walmart
01.2023 - 11.2024

Store Associate

Biglots
02.2021 - 12.2022

Caregiver

Independent In-Home Care
01.2017 - 12.2024

General Education - General Studies

Villa Park High School

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Melissa Palacios