Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Orozco

Fontana,CA

Summary

Dynamic customer service professional with experience at Chuze Fitness, adept at resolving issues and enhancing client satisfaction. Bilingual in Spanish, I excel in teamwork and adaptability, ensuring a positive experience for all. Proven ability to manage transactions accurately while maintaining attention to detail and a positive attitude in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Team Member

Chuze Fitness
10.2022 - 07.2024
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected payments, processed transactions and updated relevant records.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Compiled information from files and research to satisfy information requests.

Server/Host

Pancho Villa's
11.2017 - 11.2022
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Summit High School
Fontana, CA
05.

Associate - Business Administration And Management

Platt College
Riverside
10-2025

Skills

  • Fluent in Spanish
  • Attention to detail
  • Willingness to learn
  • Positive attitude
  • Budgeting and finance
  • Computer skills
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Team Member

Chuze Fitness
10.2022 - 07.2024

Server/Host

Pancho Villa's
11.2017 - 11.2022

High School Diploma -

Summit High School

Associate - Business Administration And Management

Platt College

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Melissa Orozco