Melissa O'Leary
Etobicoke,Canada
Summary
Dependable Customer Service Professional experienced in retail, hospitality, property management, and housekeeping. Delivered exceptional guest service through strong organizational skills and ethical work standards. Focused on embracing new challenges while demonstrating adaptability and exceptional interpersonal skills.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Property Manager
Northern Comfort Vacation Rentals
Niagara-on-the-Lake, Canada
09.2023 - 08.2026
- Managed vacation rental property listings on online booking platforms to increase visibility and attract guests.
- Resolved guest inquiries, concerns, and complaints before, during, and after stays to enhance guest satisfaction.
- Hired, trained, and supervised housekeeping staff to maintain high cleanliness standards and ensure guest comfort.
- Monitored guest feedback to improve service offerings.
- Oversaw booking systems to optimize occupancy rates and streamline operations.
House Cleaner
Northern Comfort Custom Cleaning
Toronto / Niagara Falls, Canada
03.2015 - 09.2023
- Completed cleaning duties on time and according to schedule.
- Assisted with deep-cleaning projects and seasonal tasks to maintain high cleanliness standards.
- Replenished toiletries, towels, and bedding to ensure guest comfort and satisfaction.
- Replenished toiletries, towels, and bedding for guests.
- Assigned cleaning tasks to staff members and trained new housekeeping staff.
Restaurant Hostess
Holiday Inn AE
Etobicoke, Canada
10.2018 - 01.2020
- Managed guest flow and maintained seating charts to optimize dining experience.
- Coordinated with management and kitchen staff to communicate accurate wait times.
- Trained new hostesses and performed opening and closing duties.
- Processed customer payments and handled POS transactions efficiently.
Bartender
Jovy's Café and Bar
Niagara Falls, Canada
04.2015 - 05.2018
- Prepared diverse alcoholic and non-alcoholic beverages while delivering exceptional customer service to enhance guest experience.
- Organized and replenished bar supplies to ensure availability for service. and managed inventory.
- Ensured cash drawer accuracy by balancing funds after each shift. and performed routine cleaning duties.
Bartender
Grabba Pizza Sports Bar
North York, Canada
02.2013 - 03.2015
- Operated POS systems, managing bar tabs and processing payments to ensure efficient service.
- Cleaned, organized, and replenished bar supplies to maintain a well-stocked and inviting environment.
- Worked closely with waitstaff to efficiently serve large groups during events.
Education
GED -
Ministry of Education
01.2010 - 07.2010
Skills
- Property management expertise
- Booking management
- Facility Maintenance
- Microsoft Office 365
- Staff training
- Administrative and Organizational Skills
- Customer service
- Attention to detail
- Property management expertise
Certification
- WHMIS Certification
- Smart Serve
- Microsoft Office Specialist Program, 07/01/21 - Present
Timeline
Property Manager
Northern Comfort Vacation Rentals
09.2023 - 08.2026
Restaurant Hostess
Holiday Inn AE
10.2018 - 01.2020
Bartender
Jovy's Café and Bar
04.2015 - 05.2018
House Cleaner
Northern Comfort Custom Cleaning
03.2015 - 09.2023
Bartender
Grabba Pizza Sports Bar
02.2013 - 03.2015
GED -
Ministry of Education
01.2010 - 07.2010