Melissa Niedzielski
Cayley,AB
Summary
Dynamic professional with a proven track record in quality control and teamwork, demonstrated at Alberta Health Services among other roles. Excelled in enhancing job satisfaction, managing high-priority projects, and ensuring compliance with quality standards. Skilled in attention to detail and workplace cleanliness, consistently exceeding performance metrics by fostering strong team collaboration and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Line Worker
Nanton Water and Soda
09.2024 - 11.2024
- Assisted quality assurance by inspecting items and removing defective parts.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- This was a temporary position with excellent recommendations.
Supply Management/Coordinator
Alberta Health Services
09.2011 - 03.2018
- Oversee and manage inventory for multiple operating rooms, ensuring timely availability of surgical instruments and medical supplies.
- Managed multiple high-priority projects simultaneously with a keen eye for detail ensuring deadlines were met without compromising quality standards.
- Enhanced job satisfaction levels by addressing concerns promptly and implementing tailored solutions.
Importing and Exporting/Billing Specialist
Cargill
01.2010 - 09.2011
- Billing and Invoicing: Accurate billing of meat orders
and timely invoicing. - Export Documentation: Creation and management
of legal papers for international meat exports. - Order Fulfillment: Ensuring accurate fulfillment and
delivery of meat orders. - Logistics Coordination: Managing transportation
and logistics for meat exports. - Problem-Solving: Resolving issues related to
orders, billing, and export documentation. - Data Management: Proficient in data entry and
maintaining accurate records. - Customer Service: Addressing client inquiries and
ensuring satisfaction with order fulfillment.
Camp Worker/Housekeeper
Black Sands Executive Lodge
09.2006 - 02.2009
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in room, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Worked on a fly in fly out three weeks on, one week off schedule
Call Center Representative
Ron Webber Associates/Servicom
05.2001 - 03.2005
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Identified upselling opportunities to increase revenue generation.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
No Degree - Medical Office Assistant With Unit Clerk
Academy of Learning College
High River, AB04-2010
Skills
- Teamwork and collaboration
- Workplace cleanliness
- Attention to detail
- Hand-eye coordination
- Product inspection
- Quality control
Languages
English
Full Professional
Timeline
Line Worker
Nanton Water and Soda
09.2024 - 11.2024
Supply Management/Coordinator
Alberta Health Services
09.2011 - 03.2018
Importing and Exporting/Billing Specialist
Cargill
01.2010 - 09.2011
Camp Worker/Housekeeper
Black Sands Executive Lodge
09.2006 - 02.2009
Call Center Representative
Ron Webber Associates/Servicom
05.2001 - 03.2005
No Degree - Medical Office Assistant With Unit Clerk
Academy of Learning College
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