Melissa Nason
Harrowsmith,ON
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
30
30
years of professional experience
2006
2006
years of post-secondary education
Work History
Assistant Store Manager
Giant tiger
Kingston, Ontario
07.2006 - 10.2025
- Managed daily store operations, prioritizing customer service, inventory management, and staff scheduling.
- Supervised team members, training to enhance service quality and elevate customer satisfaction.
- Coordinated employee schedules, ensuring optimal staffing during peak hours.
- Implemented visual merchandising strategies to improve product displays and increase sales.
- Maintained accurate records of transactions, stock levels, and employee performance metrics.
- Resolved customer inquiries and complaints, upholding satisfaction standards.
- Delegated tasks according to team strengths, maximizing floor coverage and service delivery.
- Conducted interviews for hiring strong candidates to meet staffing needs.
Grocery manager
IGA
Sydenham, Ontario
01.2003 - 08.2005
- Managed daily operations of grocery store, including inventory control and staff scheduling.
- Oversaw opening and closing procedures to ensure smooth daily activities.
- Monitored stock levels and coordinated product ordering to meet customer demand.
- Trained employees on store policies and customer service standards, enhancing team performance.
- Resolved customer complaints with professionalism and courtesy, promoting satisfaction.
- Developed store policies and procedures to improve operational efficiency.
- Monitored quality control of perishable items to maintain safety and freshness.
- Distributed tasks among employees, ensuring timely completion of responsibilities.
Sales associate
Dollar store
Kingston, Ontario
05.2003 - 07.2005
- Delivered exceptional customer service by greeting customers warmly and addressing needs promptly.
- Resolved customer complaints efficiently to improve overall satisfaction.
- Processed transactions accurately, handling payments, receipts, and change management.
- Provided information on store products and services through incoming telephone calls.
- Collaborated with sales team to meet collective targets and enhance performance.
- Organized promotional displays during events to attract customers effectively.
- Restocked shelves regularly to maintain optimal inventory levels and product availability.
- Maintained cleanliness and organization of store areas for an inviting shopping experience.
Deli Sales Associate
IGA
Sydenham, Ontario
05.2002 - 07.2004
- Delivered prompt, accurate responses to customer inquiries, ensuring excellent service.
- Greeted customers warmly to foster positive interactions and enhance shopping experiences.
- Educated customers on product features and nutritional benefits for informed choices.
- Assisted customers with product selection and special requests to boost satisfaction.
- Promoted new products by providing samples at deli counter, increasing customer engagement.
- Maintained cleanliness and organization of deli area while upholding food safety standards.
- Tracked inventory levels, replenished supplies, and monitored expiration dates for quality assurance.
- Operated slicing and packaging equipment safely during food preparation processes.
Nylon production associate (summer job)
Dupont
Kingston, Ontario
04.2003 - 08.2003
- Operated automated machines on assembly line to ensure consistent production flow.
- Collaborated with team members to identify and resolve production issues promptly.
- Organized workstations to increase efficiency and reduce downtime between tasks.
- Maintained strict adherence to safety protocols during production processes.
Nylon production associate
Dupont
Kingston, Ontario
04.2002 - 08.2002
- Operated machinery, assembling products with precision and adhering to standards.
- Monitored production lines, ensuring consistent quality throughout shifts.
- Collaborated with team members to uphold a safe work environment.
- Maintained accurate material records, aiding inventory management and production planning.
Deli and bakery associate
FOODLAND
Iroquois, Ontario
08.2001 - 05.2002
- Baked and prepared diverse bread, pastries, and desserts daily to ensure quality.
- Assisted customers with product selection and inquiries in bakery section.
- Packaged baked goods attractively for display and customer readiness.
- Maintained cleanliness and organization of bakery workspace and tools throughout shifts.
- Operated baking equipment safely to enhance production efficiency.
- Monitored inventory levels, restocking supplies promptly to sustain operations.
- Followed health standards consistently while handling food items.
- Trained new employees on proper bakery procedures and techniques.
Store Associate
Biway
Kingston, Ontario
01.1999 - 08.2001
- Exhibited exceptional customer service skills consistently throughout all interactions.
- Engaged customers positively, delivering professional support for sales and service inquiries.
- Assisted customers with product recommendations, pricing, and availability.
- Welcomed customers upon entry, offering assistance without being intrusive.
- Processed transactions efficiently, ensuring smooth checkouts at the register.
- Maintained stock levels and organized merchandise displays to optimize shopping experience.
- Monitored sales floor for customer assistance opportunities and replenished inventory as needed.
- Collaborated with team members to uphold store cleanliness and organization.
Store Associate
Pallet Pastimes
Sydenham, Ontario
04.1996 - 08.2001
- Processed sales transactions with high accuracy and efficiency at cash register.
- Assisted customers with inquiries, offering tailored recommendations and product details.
- Wrapped and bagged purchases for customer convenience during loading.
- Managed cash register operations, including cash counting and drawer balancing.
- Maintained stock levels by replenishing inventory and organizing merchandise displays.
- Executed daily opening and closing procedures for smooth store operations.
- Answered incoming calls, providing essential store information and assisting with order inquiries.
- Ensured store cleanliness through consistent maintenance of sales areas.
Education
Business Marketing - Marketing
St. Lawrence College
Kingston, ON 09.2001 - 04.2007
Certificates - Ontario Management Development Program
St. Lawrence College
Kingston, ON05-2003
High School Diploma -
Sydenham High School
Sydenham, ON06-2000
Skills
- Visual merchandising and display setup
- Employee training and mentoring
- Inventory management and control
- Cash handling and auditing
- Staff scheduling and coordination
- Policy implementation and compliance
- Problem solving and issue resolution
- Team leadership and development
- Effective communication skills
- Conflict resolution strategies
- Safety compliance measures
- Pricing and markdown
- Customer service excellence
- Loss prevention techniques
- Customer experience enhancement
Timeline
Assistant Store Manager
Giant tiger
07.2006 - 10.2025
Sales associate
Dollar store
05.2003 - 07.2005
Nylon production associate (summer job)
Dupont
04.2003 - 08.2003
Grocery manager
IGA
01.2003 - 08.2005
Deli Sales Associate
IGA
05.2002 - 07.2004
Nylon production associate
Dupont
04.2002 - 08.2002
Business Marketing - Marketing
St. Lawrence College
09.2001 - 04.2007
Deli and bakery associate
FOODLAND
08.2001 - 05.2002
Store Associate
Biway
01.1999 - 08.2001
Store Associate
Pallet Pastimes
04.1996 - 08.2001
Certificates - Ontario Management Development Program
St. Lawrence College
High School Diploma -
Sydenham High School