Melissa Mukiza

• help customers solve the problems they encounter when using the product/or service.

• document information relating to calls for audit and reporting purposes.

• maintain and update customer information if necessary.
• sell new or improved services to current customers

• outgoing calls and occasional correspondence by email

recoveries from overdue accounts( soft recoveries).

• Enhanced students'' language skills by utilizing interactive activities and multimedia resources during tutoring sessions.
• Increased students'' vocabulary knowledge through creative word games and exercises, leading to more effective communication skills.
• Developed individualized learning plans for each student, addressing their specific needs and goals in language proficiency.
• Conducted thorough assessments to identify areas of weakness in each student''s English language skills, allowing for targeted instruction towards improvement.

• Assisted customers by answering questions and fulfilling requests.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
• Assisted customer by locating items, processing payments, and carrying out heavy purchases.