Melissa Motts
San Pablo
Summary
Results-oriented professional with a strong drive to surpass objectives and cultivate lasting connections. Committed to delivering exceptional customer care that leaves a lasting positive impression. Demonstrates unwavering dedication to providing high-quality service through meticulous attention to detail and consistently exceeding expectations. Focuses on building long-term relationships and creating a seamless and enjoyable experience for every customer.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative Assistant
WABO Landscape & Construction, Inc
02.2023 - Current
- Preparing bids for Caltrans, State and Federal jobs
- Answering phones
- Preparing DBE, DVBE, SBE, Good Faith Efforts for pending bids to be submitted
- All accounts receivable
- All accounts payable
- Working in Excel, Word Document, PowerPoint, Kofax, Star Builder, Slack, Builders Exchange, PM2, Caltrans site
- Copying, faxing, scanning, hardcopy files
- Retrieving daily mail, matching up mail to the correct Project Managers
- Handling all outgoing, incoming, UPS, FedEx, and USPS as needed
- Keeping track all business licenses for counties we are working in
- Keeping track of hotels for our employees when needed for certain jobs
- Setting up all new open accounts requested by superintendence
- Traveling to different counties to submit bids on time
- Keeping track of all office supplies needed, making sure computers are up and running properly, ordering supplies as needed when out
- Assisting payroll as needed with jobs for correct wages, and keeping up with the current Union requirements
- Handling all vehicles and equipment with insurance, proper DMV requirements keeping up on registration smog’s and work to be done on equipment and vehicles
- Retaining all bid bonds for jobs, keeping up with all Insurance requirements, pre-lien requests
- Keeping track of all receipts and expenses for visa, matching up, monthly Statements, preparing for payment
Cashier/Customer Service/Trainer
Berkeley Bowl West
12.2018 - 01.2023
- Check out customer purchases quickly and efficiently, and to provide friendly, knowledgeable customer service
- Memorize hundreds of product serial numbers to ensure prompt and effective transactions
- Train new hires while ensuring execution of personal duties, continue training throughout onboarding
Assistant Manager/Sales Associate/Cashier
Safeway
07.2013 - 12.2018
- Delivered excellent customer service while effectively resolving customer complaints
- Managed schedules for multiple employees along with interviewing and hiring for entire store
- Maintaining stock, knowledge of year over year trends for product to ensure smooth sales flow and limit waste
- Monthly inventory for my department
- Ordering all products for department
Administrative Assistant Manager
Keyston Brothers
03.2005 - 07.2013
- Responsible for receiving, processing, and verifying invoices related to account payables
- Reconcile the accounts payable ledger to ensure that all bills and payments are accounted for and properly posted
- Verify and investigate discrepancies, by reconciling vendor accounts and monthly vendor statements
- Yearly inventory count, matching shelf count to computer inventory
- Fixing all discrepancies found in inventory
- Maintained all files, schedules, etc
- Scheduled appointments
- Directed phone calls
- Managed incoming and outgoing mail
- Composed correspondence
Automotive Service Manager
Lens Auto and Truck Repair
01.1996 - 02.2004
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Streamlined internal communication channels among front office staff, service advisors, technicians, and parts personnel, fostering a collaborative work environment.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
Education
High school diploma - undefined
Pinole Valley High School
Pinole, CA06.1992
Skills
- Interviewing
- Accounts Payable
- Microsoft Word
- Account Reconciliation
- QuickBooks
- Balance Sheet Reconciliation
- Accounts Receivable
- Office Management
- Accounting
- Store Management Experience
- Book keeping
- Sales
- Purchasing
- Journal Entries
- Bank Reconciliation
- Inside sales
- Communication skills
- 10 key typing
- Data entry
- Microsoft Outlook
- Front desk
- Customer service
- Microsoft Excel
- Leadership
- Driving
- Organizational skills
- Merchandising
- Budgeting
Certification
Food Handler Certification
Timeline
Administrative Assistant
WABO Landscape & Construction, Inc
02.2023 - Current
Cashier/Customer Service/Trainer
Berkeley Bowl West
12.2018 - 01.2023
Assistant Manager/Sales Associate/Cashier
Safeway
07.2013 - 12.2018
Administrative Assistant Manager
Keyston Brothers
03.2005 - 07.2013
Automotive Service Manager
Lens Auto and Truck Repair
01.1996 - 02.2004
High school diploma - undefined
Pinole Valley High School
Food Handler Certification
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