MELISSA MORALES

Anaheim

Summary

Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.

Overview

year of professional experience

Work History

Team Member / Customer Service

Arby's

07.2026 - Current

Delivered friendly, efficient customer service in fast-paced restaurant environment, enhancing customer satisfaction
Assist customers at the front counter and drive-thru while communicating clearly and accurately
Assisted customers at front counter and drive-thru, ensuring clear and accurate communication for positive interactions
Prepare, organize, and verify orders while balancing multiple tasks during busy periods
Work across front cashier, drive-thru, runner, bagging, and fryer stations based on team needs
Collaborated with managers and coworkers to streamline service and address customer concerns effectively

Administrative Support

Galvan Engineering

06.2025 - 03.2026

Managed and responded to daily emails and professional business communications to ensure timely and effective correspondence
Supported day-to-day business operations through administrative and problem-solving tasks
Assisted with paperwork, forms, document organization, and record maintenance to support efficient workflow and information retrieval
Tracked employee work hours and payments while managing payroll-related reminders and uploads to maintain accurate financial records
Tracked employee work hours, payments, and payroll-related reminders and uploads

Education

High School Diploma -

Western High School

Anaheim, CA

05-2017

Skills

Customer Service
POS & Cash Handling
Customer Communication
Multitasking
Organization

Problem-Solving
Teamwork
Computer & Office Skills
Quick Learner
Bilingual

Timeline