Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Moore

Cameron Park

Summary

Experienced professional seeking to leverage expertise to add value to organization. Proven track record of achieving results and exceeding expectations. Passionate about continuous learning and growth. Committed to driving success through collaboration, innovation, and strong work ethic.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Service Delivery Representative

SchoolsFirst Federal Credit Union
10.2020 - Current
  • As a lead in the contact center I take on multiple rolls. I train new hires, take escalated calls, handle intricate fraud situations, create and manage quarterly campaigns, create team building exercises and compile the data to create reports. I exceed all my monthly goals that are set before me and I am constantly working to expand my skillset and knowledge. I work closely with our fraud department to finds trends and work their after hours que to identify scammers, phishers, and impersonators.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Retail Sales

Financial Credit Union
04.2016 - 10.2020
  • In Retail Sales I was responsible for the majority of the loan dollars and sales that came through the Credit Union. I met or exceeded a monthly goal of $750,00.00 in sales and closed more than 50 products per month. I worked with Members and dealers to finalize loan requests on a monthly basis and cross-sell additional Credit Union products and services to Members such as: home equity and mortgages, auto, credit card and personal loans. With my extensive sales background, this was a hand selected position for me and I have exceeded every goal set before me.
  • Participated in ongoing training programs to stay up-to-date on industry trends and best practices for retail sales associates.

Shift Manager

Pizza Guys
02.2015 - 01.2018
  • As a part time job, I managed a local pizza company. By doing so, I learned to work diligently in a fast-paced environment while always keeping a smile on my face. I consistently had to multi-task between phone orders, customer service, employee questions, all while ensuring the happiness of my guests.

MSSS II

Schools Financial Credit Union
06.2015 - 04.2016
  • As a Member Services Support Specialist I maintain all the responsibilities of an MSR III but I am now responsible for traveling to various branches on a daily basis and assisting in whatever the branch may need. I am depended on to support both the tellers and loan officers with any questions or issues that may come about. If any issues were to arise, I would be the go-to for all answers and solutions in the absence of a supervisor.

MSR III

Schools Financial Credit Union
02.2015 - 06.2015
  • As an MSR III I had a plethora of responsibilities. I maintained consistent function of the branch by properly opening and closing in a timely fashion on a daily basis. I completed cash orders and cash sells to the vault. I was responsible for any questions, overrides, or support that the teller line may need. If the supervisor was absent, I was the next in line to assist any and all problems that came about. I also maintained all functions as an MSR II, such as loans, new accounts, and notaries.

MSR II

Schools Financial Credit Union
03.2010 - 02.2015
  • As an MSR II, I maintained excellent Member service by providing empathy, support, and communication to my Members in a professional manner. I regularly exceeded my monthly sales goals and I received the President’s Award for two years. I also assisted co-workers with any needs they may have, coached and encouraged their sales performances, and helped troubleshoot any problems that came about. I funded loans and contract Visa’s on a regular basis and maintained a vast knowledge of the systems

Education

Bachelor’s Degree -

Sacramento State University
05.2025

Skills

  • A typing speed for 75 WPM
  • Ten-key speed of 250 KPM
  • Strong knowledge of all Microsoft computer programs and systems
  • Detail oriented
  • Organized
  • Multi-tasking abilities
  • Flexible
  • Punctual

Certification

NLMS

Timeline

Senior Service Delivery Representative

SchoolsFirst Federal Credit Union
10.2020 - Current

Retail Sales

Financial Credit Union
04.2016 - 10.2020

MSSS II

Schools Financial Credit Union
06.2015 - 04.2016

Shift Manager

Pizza Guys
02.2015 - 01.2018

MSR III

Schools Financial Credit Union
02.2015 - 06.2015

MSR II

Schools Financial Credit Union
03.2010 - 02.2015

Bachelor’s Degree -

Sacramento State University

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Melissa Moore