Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Molloy

Calgary

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

13
13
years of professional experience

Work History

Digital Product Administrator

DNow
Calgary
03.2018 - Current
  • Investigated customer complaints relating to searchability and correctness of products.
  • Coordinated testing of new eCommerce platforms/systems prior to launch, ensuring that quality standards are met.
  • Leveraged technical knowledge to navigate functional requirements.
  • Engaged customers through interviews to define product vision, features, and releases.
  • Updated website content related to individual products or entire product lines.
  • Helped coordinate testing to verify quality and usability of new product features.
  • Researched industry trends to inform decisions on existing product lines.
  • Collaborated with other departments to coordinate strategic marketing activities.
  • Documented product specifications for internal use and external vendors' reference.

Co-Owner

Heartfelt Media
Calgary
01.2012 - 03.2017
  • Managed community engagement through comments and direct messaging on social platforms.
  • Proposed creative ideas to engage followers with different content types and formats.
  • Edited existing copy when necessary to ensure accuracy and clarity.
  • Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
  • Wrote and published blog pieces on regular schedule, according to client branding and with good SEO practices.
  • Planned, produced and edited video projects to maximize engagement.
  • Posted original content to client website, updating pages to align with current branding strategies.
  • Managed social media accounts, growing audience engagement.
  • Developed and maintained a content calendar that ensured timely publication across multiple platforms.

Sales Associate

Nordstrom
Calgary
10.2015 - 10.2016
  • Demonstrated product features and benefits for customers' needs.
  • Handled returns and exchanges according to company policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Worked with fellow sales team members to achieve group targets.
  • Processed credit card transactions quickly and securely.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Bagged or packaged purchases and wrapped gifts.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed transactions using a point-of-sale system.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Developed trusting relationships with customers by making personal connections.
  • Answered store and merchandise questions and led customers to wanted items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Greeted customers to determine wants or needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained records related to sales for store management.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.

Education

Post-Graduate Journalism Certificate - Journalism

Mount Royal University
Calgary, None
04-2012

Bachelor of Arts - English

Athabasca University
Athabasca, None
04-2010

2-Year Diploma - Library And Information Science

SAIT
Calgary, AB
04-2006

Skills

  • Product management
  • Research skills
  • Digital cataloging
  • Data management
  • Customer service
  • Content creation
  • Library technologies
  • Information retrieval
  • Database management
  • Community engagement
  • Time management
  • Effective communication
  • Team collaboration
  • Problem solving
  • Library software proficiency
  • Digital archiving
  • Collection management
  • Electronic resources
  • Display creation
  • Catalog maintenance
  • Social media management
  • Cataloging and shelving
  • Telephone etiquette
  • Catalog update
  • Cataloging of materials
  • Written and oral communication
  • Shelving materials
  • Circulation desk
  • Administrative support
  • Periodicals management
  • Records correction

Timeline

Digital Product Administrator

DNow
03.2018 - Current

Sales Associate

Nordstrom
10.2015 - 10.2016

Co-Owner

Heartfelt Media
01.2012 - 03.2017

Post-Graduate Journalism Certificate - Journalism

Mount Royal University

Bachelor of Arts - English

Athabasca University

2-Year Diploma - Library And Information Science

SAIT

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Melissa Molloy