Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

MELISSA MOHAMMAD

Laval,QC

Summary

\Accomplished Strategic Technical Account Manager with over 9 years of experience in driving sales and managing high-value client relationships across diverse industries. Now seeking to transition into the life sciences sector, where I am passionate about leveraging my expertise to drive business growth and client success. Adept at developing and executing sales strategies, understanding client needs, and delivering tailored solutions that enhance value. Eager to apply my strong sales acumen and relationship-building skills to make a significant impact in the life sciences field.

Overview

11
11
years of professional experience

Work History

Account Manager

Uber Eats
03.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Drove revenue growth by identifying new business opportunities within existing accounts.

Strategic Account Manager

FDM Group
11.2021 - 03.2024
  • Designed and executed on comprehensive strategic account plans, leveraging targeted objectives and initiatives to maximize client penetration.
  • Strengthened existing relationships by conducting thorough research on customer profiles and competitive data, resulting in improved business opportunities
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, including major Canadian and American banks and investment firms, ensuring timely communication and effective problem resolution.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Administrative Assistant

KPMG
08.2019 - 11.2021
  • Developed and implemented office procedures that increased efficiency, resulting in a 25% reduction in response times to customer inquiries
  • Provided senior level administrative support to partners, senior managers, managers and client service teams
  • Mentored and instructed new employees on administrative procedures, company policies, and performance expectations
  • Enhanced risk and compliance management process through thorough processing of client and project data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Executive Assistant to VP, Technology Strategy

TELUS Mobility
07.2018 - 08.2019
  • Managed VP's schedule efficiently, optimizing time for strategic priorities
  • Ensured effective collaboration among stakeholders both inside and outside the organization
  • Adhered to strict confidentiality protocols for sensitive data
  • Implemented streamlined organizational processes to enhance office efficiency
  • Successfully planned and executed company events and team building activities, organized international and domestic travel arrangements for up to 100 staff members, including all transportation and hotel stays.

Client Care Representative

TELUS Mobility
08.2015 - 08.2018
  • Successfully resolved customer inquiries and issues while proactively identifying opportunities for upselling TELUS Mobility products and services, contributing to revenue growth
  • Engaged with customers in a consultative manner, understanding their needs and recommending tailored solutions to drive B2C sales and meet individual and team targets
  • Communicated clearly and professionally with clients, addressing concerns and providing guidance on service plans, billing, and technical support
  • Proactively identified and resolved customer challenges, making quick and informed decisions to ensure a positive customer experience.

Customer Service Representative

Fédération des Caisses Desjardins
09.2013 - 07.2015
  • Delivered exceptional customer service by promptly addressing inquiries and issues
  • Implemented effective cross-selling strategies to promote additional Desjardins products and services, contributing to increased customer loyalty
  • Engaged with customers in a consultative manner, identifying their financial needs and recommending tailored Desjardins products such as insurance, savings plans, or credit solutions, resulting in successful B2C sales growth
  • Communicated clearly and professionally with clients, providing information on financial products, addressing concerns, and ensuring a positive customer experience
  • Proactively identified and resolved customer challenges, demonstrating quick and informed decision-making to maintain customer satisfaction levels.

Education

Bachelor of Commerce in Accounting -

Concordia University
Montreal, QC

Skills

  • Strategic Account Management
  • Client Relationship Building
  • Negotiation and Contract Management
  • Cross-Functional Collaboration
  • Problem-Solving
  • Consultative Selling
  • Upselling
  • Revenue Generation

Languages

English
Native or Bilingual
French
Native or Bilingual

Websites

Timeline

Account Manager

Uber Eats
03.2024 - Current

Strategic Account Manager

FDM Group
11.2021 - 03.2024

Administrative Assistant

KPMG
08.2019 - 11.2021

Executive Assistant to VP, Technology Strategy

TELUS Mobility
07.2018 - 08.2019

Client Care Representative

TELUS Mobility
08.2015 - 08.2018

Customer Service Representative

Fédération des Caisses Desjardins
09.2013 - 07.2015

Bachelor of Commerce in Accounting -

Concordia University

Similar Profiles

CREATE PROFILE
MELISSA MOHAMMAD