Melissa Mina
Alameda
Summary
Proficient in front-end development with a strong background in customer service and team management. Successfully resolved technical challenges related to front-end applications while mentoring employees in handling complex sales and customer inquiries. Implemented effective scheduling for floor staff based on skill sets, ensuring optimal coverage and operational efficiency. Maintained high standards of quality control and cash register operations, supporting overall business objectives.
Talented Front End Manager skilled at managing personnel, cash flow, inventory and security.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Front End Manager
Grocery Outlet Bargain Market
Alameda
09.2021 - Current
- Coordinated with back-end developers to ensure proper functioning of front end applications.
- Resolved technical issues related to the front end development process.
- Assisted senior management in decision making by providing insights into customer requirements.
- Trained and managed a team of 5 front-end developers.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Put together schedule for floor staff according to skill sets and coverage needs.
Education
High School Diploma -
ALAMEDA High School
Alameda, CA06-1992
Skills
- Front end development
- Customer service
- Team management
- Problem solving
- Price verification
- Technical troubleshooting
- Cash flow management
- Staff management
- Employee development and training
- Conflict management
- Cash register operation
References
References available upon request.
Timeline
Front End Manager
Grocery Outlet Bargain Market
09.2021 - Current
High School Diploma -
ALAMEDA High School