Melissa Miller
Oxford Station,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Business Owner
Kemptville bowling
Kemptville, Ontario
06.2012 - 12.2025
- Managed daily operations of the bowling facility and customer service.
- Developed marketing strategies to attract new customers and increase engagement.
- Oversaw staff training to ensure high levels of service and safety standards.
- Oversaw inventory management to ensure adequate supplies for bowling activities.
- Coordinated events and leagues to enhance customer participation and experience.
- Implemented safety protocols to protect guests and employees during operations.
- Trained new employees on procedures and customer service expectations.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained, and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Customer Retention Agent
Rogers Canada
Ottawa, Ontario
10.2009 - 06.2012
- Documented interactions accurately in the customer relationship management system.
- Managed customer inquiries through multiple communication channels.
- Provided tailored solutions to enhance customer satisfaction and loyalty.
- Collaborated with teams to streamline retention processes and improve service.
- Analyzed customer feedback to identify trends and areas for improvement.
- Assisted customers with account issues and service changes effectively.
- Educated customers about new products and services to encourage retention.
- Trained new agents on customer engagement strategies and company policies.
- Conducted surveys and analyzed feedback from customers to improve service quality.
- Monitored customer accounts to identify potential churn risk factors.
- Managed customer database using CRM systems like Salesforce or Zendesk.
- Maintained accurate records of all client interactions, transactions, comments, and complaints.
- Created reports on customer satisfaction levels, sales performance, and other related metrics.
- Collaborated with cross-functional teams such as marketing, operations, and product development to ensure a seamless customer experience.
Store Supervisor
Shoppers Drug Mart
Ottawa, ON
03.2004 - 10.2009
- Supervised daily store operations and ensured compliance with company policies.
- Managed and trained staff to deliver exceptional customer service experiences.
- Coordinated inventory management to maintain optimal stock levels and product availability.
- Resolved customer inquiries and complaints effectively to ensure satisfaction.
- Developed work schedules to optimize staffing levels during peak hours.
- Supervised work of cashiers, training new team members and monitoring performance.
- Answered customer queries and complaints and provided prompt solutions.
Education
Certificate - Chef Training
Algonquin College
Ottawa 09.2005 - 05.2006
Skills
- Customer service
- Inventory management
- Team collaboration and leadership
- Employee training
- Issue resolution
- Attention to detail
- Customer relations
- Organizational skills
Timeline
Business Owner
Kemptville bowling
06.2012 - 12.2025
Customer Retention Agent
Rogers Canada
10.2009 - 06.2012
Certificate - Chef Training
Algonquin College
09.2005 - 05.2006
Store Supervisor
Shoppers Drug Mart
03.2004 - 10.2009