Overview
Work History
Timeline
MELISSA MILLER

MELISSA MILLER

Personal Support worker
North York,ON

Overview

15
15
years of professional experience
1
1

First aid ,CPR and AED Certified

1
1

Psw Certificate

1
1

Crisis Intervention & Verbal De-Escalation Certificate

Work History

Personal Support Worker

Private Care
Toronto, ON
01.2020 - 01.2024
  • Assisting medical professionals with patient care
  • Helping patients feed themselves or with personal hygiene care
  • Administering medications
  • Developing and implementing care plans that cater to specific patients’ needs
  • Performing minor housekeeping tasks
  • Making sure clients receive the service and benefits they are entitled to; speaking to care managers on behalf of clients
  • In-depth knowledge of principles and processes for providing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Unshakeable commitment to the rights of elderly and disabled people to live dignified
  • Communicating with key agencies & service providers in the local community
  • Washing, bathing, bed bathing and showering patients
  • Teaching life skills - road safety, use of public transport, cooking
  • Preparing and serving meals snacks and drinks for clients
  • Administering medicines to clients and ability to lift heavy loads and work long hours
  • Completing of essential paper work, filing and charting (DOC)
  • Conscientious approach to all aspects of the work environment: continuous training, product knowledge and high quality of customer service

Personal Support Worker

Private Care
Alban, ON
01.2016 - 01.2019
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Advocated for client rights while navigating various healthcare systems settings.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
  • Supported meal planning and preparation according to dietary restrictions or preferences of the client.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Documented vitals, behaviors, and medications in client medical records.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living activities, promoting independence and wellbeing.

Personal Support Worker

Paramed Home Care
Sturgeon Falls, ON
01.2014 - 01.2016
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Documented vitals, behaviors, and medications in client medical records.
  • Educated family members on best practices for supporting their loved one''s needs at home.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.

Personal Support Worker

Extendicare York
Sudbury, ON
01.2009 - 01.2014
  • Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Collaborated with healthcare professionals to develop customized care plans for individual patients.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
  • Completed regular check-ins and progress report for each client.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Documented vitals, behaviors, and medications in client medical records.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during difficult times, fostering positive relationships.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Developed trust-based relationships with clients through active listening and empathetic communication skills.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in personal support work.
  • Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Advocated for client rights while navigating various healthcare systems settings.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Trained and coordinated work of new support workers.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Recorded status and duties completed in logbooks for management.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

Timeline

Personal Support Worker - Private Care
01.2020 - 01.2024
Personal Support Worker - Private Care
01.2016 - 01.2019
Personal Support Worker - Paramed Home Care
01.2014 - 01.2016
Personal Support Worker - Extendicare York
01.2009 - 01.2014

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MELISSA MILLERPersonal Support worker