Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Miller

Brampton,Canada

Summary

With a background in logistics coordination, service management, and customer support, I am well-prepared to meet the operational and service standards required for this role. Currently, as a Logistics Coordinator/Analyst at Progistix SCI-Bell Canada, I manage complex logistics, oversee inventory control, and reconcile financial records daily. This experience has strengthened my attention to detail, problem-solving abilities, and commitment to operational excellence—skills that align directly with the responsibilities of monitoring fare media inventory, reconciling cash revenues, and ensuring high customer service standards in the Service Centre. Above all, this role offers an opportunity to give back to a community I am passionate about. Growing up in Brampton and relying on public transit myself, I feel a strong connection to the people who use and rely on these services. This personal connection drives my commitment to creating a positive experience for every rider, from students to seniors. I am confident that my skills in logistics, customer service, and team leadership will allow me to contribute meaningfully to Brampton Transit’s mission and provide value from day one.

Overview

17
17
years of professional experience

Work History

Logistics Coordinator/Analyst

Progistix SCI-Bell Canada
01.2019 - Current
  • Ensure timely and accurate freight tendering in adherence to Bell/PSI guidelines
  • Develop and execute strategic transportation plans for daily operations and special projects
  • Collaborate with operations and carriers to swiftly resolve logistical issues
  • Analyze escalations, identify root causes, and escalate as necessary
  • Stay informed about trends and seasonality in the Transportation Marketplace
  • Manage inbound shipment information and provide precise freight cost estimates
  • Conduct comprehensive cross-training sessions to maximize team efficiency
  • Utilize SAP, Truckmate, and other related/TMS systems for seamless operations
  • Complete daily reports and produce analytics to address business needs
  • Assign, monitor, and follow up on Pack and Hold orders for efficient processing
  • Update carrier and transportation information in Customer Service application for accurate tracking
  • Maintain and update standard freight rates to ensure competitiveness

Inventory / Logistics Lead

Alcohol Countermeasure Systems
01.2016 - 01.2019
  • Managed the development of 4 reports, providing training and guidance on procedures and systems
  • Maintained and updated SAP records, ensuring accuracy and timeliness
  • Forecasted inventory and shipment needs, optimizing levels for operational efficiency
  • Resolved customer inquiries and effectively handled potential escalations
  • Coordinated and prioritized nationwide inventory deliveries, monitoring logistics effectiveness
  • Excelled in multitasking by handling time-sensitive ad hoc requests from multiple service centers
  • Designed and implemented company-wide Excel inventory tracking schedules
  • Ensured consistent execution of company procedures to streamline logistics
  • Thrived under pressure, consistently meeting demanding shipping deadlines
  • Monitored deliveries, maintained meticulous transportation and goods logs, and prioritized customer satisfaction
  • Proactively addressed issues such as shipment delays, canceled orders, and route changes, ensuring all stakeholders were informed
  • Fostered communication with channel partners to facilitate correct sales processes and paperwork submission
  • Served as a vital coordinator between manufacturing, customers, and carriers to guarantee on-time delivery
  • Improved inventory control through refined processes and procedures, resolving duplicate transactions and logs
  • Managed customer inquiries, maintaining comprehensive statistics for reporting

Application Support Services Representative

01.2016 - 12.2016
  • Verified completed downloads and maintained accurate log information for assigned jurisdictions
  • Provided essential support for trading applications and platforms in the fixed-income department
  • Conducted research and generated change requests or corrections for Enterprise jurisdictions
  • Handled administrative tasks in support of Compliance, Business Unit, and Policy and Procedures within the Support Services Group
  • Responded promptly to telephone inquiries related to job functions
  • Addressed urgent requests concerning Applications, Software, and system compatibility in production
  • Applied investigation and diagnostic skills, adhering to standard practices within InterTrack/Enterprise for reports and documentation updates
  • Conducted software testing to ensure optimal performance
  • Managed database systems, overseeing access requests and center developments with precision
  • Executed daily payment transaction balancing to maintain financial accuracy
  • Facilitated account adjustments and prepared revenue reports

Technical Service / Logistics Planner

01.2010 - 01.2016
  • Managed inventory and streamlined order processing using SAP, ensuring optimal stock levels
  • Conducted regular client follow-ups via email and performed advanced tracking for timely customer service

Main Banker

Casino Woodbine
Toronto, Canada
01.2008 - 01.2010
  • Company Overview: Casino Woodbine, Toronto
  • Managed cash transactions and ensured accurate counting and recording of cash inflows and outflows
  • Conducted secure cash transfers between the cashier cage and gaming areas
  • Verified cash totals and reconciled discrepancies, maintaining accurate financial records
  • Prepared daily financial reports summarizing cash flow for management review
  • Adhered to security protocols and regulatory guidelines to prevent theft and fraud
  • Assisted in training and supervising cashiers, promoting adherence to cash handling procedures
  • Delivered excellent customer service, addressing cash-related inquiries and issues
  • Maintained accurate cash inventories and participated in audits of cash on hand
  • Casino Woodbine, Toronto

Education

Diploma - Business Administration

Sheridan College

Skills

  • Reports Generation
  • Carrier collaboration
  • Shipping Documentation
  • Delivery confirmation
  • Problem-Solving
  • Transportation Planning
  • OSHA Compliance
  • Computer-Based Inventory System
  • Supply Chain Operations

Timeline

Logistics Coordinator/Analyst

Progistix SCI-Bell Canada
01.2019 - Current

Inventory / Logistics Lead

Alcohol Countermeasure Systems
01.2016 - 01.2019

Application Support Services Representative

01.2016 - 12.2016

Technical Service / Logistics Planner

01.2010 - 01.2016

Main Banker

Casino Woodbine
01.2008 - 01.2010

Diploma - Business Administration

Sheridan College
Melissa Miller