Melissa Mercer

Manage a diverse team of Art Directors and Designers who create content across multiple platforms for News, Current Affairs, Sports and Marketing and Communications.

• Provided strong leadership to enhance team productivity and morale of 45+ employees.
• Laid groundwork for a team to test and implement new emerging virtual set technologies.
• Successfully transitioned CBC's design team serving multiple platforms to a completely remote operation in under two weeks at the start of the pandemic.
• Oversaw Vizrt design team who are responsible for creating template packages for our news programs for automated control room and in edit suite production. This includes data integration and touchscreen solutions for provincial and federal elections.
• Researched and implemented new augmented reality solutions for our federal election coverage and National news program.
• Established digital design team to support our daily CBC.ca teams and social teams. The team has successfully embraced use of data tools and developed solutions to create responsive graphics.

Was acting interim Manager for a year of studios and technical operations. This was in addition to my current position as Senior Manager, CBC Design.

• Managed multiple teams with a department ofover 100+ staff.
• Boosted team member productivity by instituting motivational approaches such as quarterly town halls and staff drop in sessions.
• Implemented and developed operational standards, policies and procedures.

Managed studio technical operations and design operations for CBC News.

• Executed appropriate staffing and budgetary plans to align with business forecasts for all departments under my hierarchy.
• Project Manager for CBC News centralization project that required building eight fully automated control rooms and implementing new workflows to support all of CBC News in Toronto and across 6 regions.
• Executed the graphics strategy for the 2019 Federal election, this included a new upgraded "data driven augmented reality" solution for election results. Updated data driven onscreen elements and helping to support the onset interactive touchscreen solution.

Managed all studio and technical operations for CBC News.

• Keeping up with new and emerging technologies to support CBC studios and control rooms.
• Planned, created, tested and led large-scale projects to deploy new tools to support all of our CBC News studio operations.
• Established team priorities, maintained schedules and monitored performance.
• Onboarded new employees with training and new hire documentation.

• Developed and implemented business strategies to achieve business goals and stay competitive.
• Successfully managed budgets and allocated resources to maximize productivity.

• In partnership with technological maintenance supported daily operations for CBC News studios.
• Used industry expertise and analytical nature to resolve technical challenges and find solutions.
• Responsible for overseeing CBC Newsworld's Presentation needs including researching and launching new scheduling, commercial playback systems, CRTC logging and onscreen ticker systems.
• Scheduled daily staff to maintain a 24 hour news operation.

• Demonstrated leadership skills in managing projects from concept to completion.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Excellent communication skills, both verbal and written.