Melissa M. Diaz

About

with a strong background in sales and leadership. I have significant experience in the beauty sector, where I serve as a leader at Sephora, managing sales and providing exceptional customer service. My ability to adapt to different markets allows me to effectively sell a variety of products. Additionally, I take a proactive approach to sales coaching, helping my colleagues to achieve and exceed their weekly goals. I am committed to personal and professional growth, always seeking opportunities to improve and optimize team results.

• Handling client feedback and collaborating with management, I address issues promptly.
• I play a key role in training the World selling cast in Client Interactive Technology and support instore events to meet objectives.
• Actively contributing to team development, I provide timely feedback and demonstrate an entrepreneurial spirit by identifying business opportunities to drive sales success.

• Develop solid relationships with customers, vendors, and associates, and use those relationships to achieve goals and targets and enhance the working environment.
• Actively sell and promote inactive inventory closeout items to maximize sales.
• Actively support and promote all company/branch marketing initiatives.
• Participate in beauty events such as (New product introduction, training, Make-ups, fairs and beauty events).
• Provide strong technical knowledge of all products to customers.
• Offer product alternatives, suggestions, and problem-solving ideas.

• Deliver world-class guest service on restaurant counters, preparing coffees, juices, sandwiches, pastries, and other foods.
• Ensures all items are dated and following First in First Out (FIFO) standards.
• Prepares necessary collateral weighs, labels, packages, and serves products.
• Complies with policies and quality, health, safety, and sanitation standards.
• Participate in Physical Inventory.
• Sets up stations and replenishes displays neatly, including separating categories (Meat, eggs, fruits, etc.).

• Provide exceptional customer service, assisting branch customers.
• Provide accurate information regarding service, fares, products, and sales.
• Ensure customer satisfaction by providing timely resolutions to inquiries.
• Execute and close invoices and electronic payments.
• Stay Updated about new product introductions and services.
• Provide customer feedback to the branch manager.