Melissa McLean
Kamloops,,BC
Summary
Accomplished Branch Operations Supervisor with a proven track record at Finning, adept in project leadership and data-driven management. Excelled in leading diverse teams, achieving a 4-star contamination control certification, and enhancing customer service efficiency. Skilled in fostering safety culture and implementing strategic sales tactics, demonstrating exceptional problem-solving and team management abilities.
Overview
14
14
years of professional experience
Work History
Branch Operations Supervisor
Finning
Kamloops, British Columbia
02.2021 - 11.2024
- Training and Development - Provide quality, timely feedback to both union and salary individuals, through formal and informal conversations to support the performance management process.
- Safety Culture - Facilitate daily safety meetings, maintain Caterpillar's strong safety culture, ensure full compliance on safety practices, procedures, policies, training, and audits both in the main shop, and field/yard.
- Daily Projects - ensure individuals are scheduled appropriately for the day, promote teamwork, organization, and collaboration.
- Supplier Relations - Work closely with suppliers for the provision of materials, supplies and inspections, including organizing and maintaining parts inventory, machine health and inspections (CVIPs, NDTs, SIS).
- Client Relations - Collaborate with sales and internal teams to identify and create customer opportunities and solutions, representing Finning positively.
- Contamination Control - Lead the rental contamination control, focusing on successful 4-star certification aligned with Caterpillar mandatory metrics.
- Quality Control - Arrange and oversee machine health and maintenance requirements including, CVIPS, NDT's, Parts ordering and updating machine health via Caterpillar specific software.
CSCR Team Lead
Finning
Kamloops, British Columbia
01.2017 - 02.2021
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Oversaw training and development programs to enhance team skills and knowledge.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Held regular one-on-one coaching sessions with staff members to encourage personal development. Including conducting regular performance evaluations, providing constructive feedback, and personalized coaching.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Resolved escalated customer complaints or queries promptly and efficiently.
Front Cash Supervisor
Shoppers Drug Mart
Kamloops, British Columbia
09.2010 - 01.2017
- Processed payments from customers using POS systems accurately and efficiently.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Performed end-of-shift reconciliations and prepared closing reports for management review.
- Conducted weekly audits of register transactions to identify discrepancies or fraudulent activity.
- Resolved customer complaints or answered customers' questions.
- Computed balances, totals or commissions to support accounting team.
- Assisted in inventory control processes to ensure accurate stock counts were completed daily.
- Participated in team meetings to provide input on business decisions impacting operations.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided exceptional customer service to ensure high levels of client satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed front cash operations, including setting up and maintaining registers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
South Kamloops Secondary School
Kamloops, BCSome College (No Degree) -
Thompson Rivers University
Kamloops, BCSkills
- Operational efficiency
- 10 years of managerial experience
- Strong commitment to customer and vendor relations
- Strong communication, problem-solving, and planning skills
- Safety Compliance
- Positive and motivated
- Strong written and verbal communication skills
- Computer applications including MS Word, Outlook and Excel
References
References available upon request.
Timeline
Branch Operations Supervisor
Finning
02.2021 - 11.2024
CSCR Team Lead
Finning
01.2017 - 02.2021
Front Cash Supervisor
Shoppers Drug Mart
09.2010 - 01.2017
High School Diploma -
South Kamloops Secondary School
Some College (No Degree) -
Thompson Rivers University