Summary
Overview
Work History
Education
Skills
Timeline
Generic
Melissa Mclaughlin

Melissa Mclaughlin

Lunenburg,NS

Summary

Successful Administrative Assistant with a wide range of applicable skills seeking growth and career advancement opportunity by working as a Program Coordinator with VON. Possesses drive, ambition and an extensive skill set that includes file and document management, inventory and supplies processing, record keeping and more than ten years of experience in customer service. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and the ability to manage and oversee multiple tasks simultaneously. Focused, hardworking and detail-oriented with the eagerness and commitment to continue to grow the VON Meals on Wheels Program.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

VON
Lunenburg, NS
11.2022 - Current
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Identified needs of clients promptly and efficiently.
  • Understood and followed oral and written directions.
  • Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Corresponded with Lunenburg County Home Support to ensure accurate information and services for clients.
  • Provided coverage for Coordinators in all Western Sites when needed.
  • Delivered Frozen Meals on Wheels when required.
  • Assisted in the running of Transportation program by taking calls, filling drives with volunteers and documenting in calendar.
  • Perform client intake on new referred clients.
  • Correspond with family member's and or emergency contacts to create successful meal delivery service for clients.
  • Enter client profiles, dated notes and delivery schedules in Procura.
  • Run Procura reports to ensure all client data is entered correctly.
  • Keep detailed records of all client correspondence regarding meal delivery service.
  • Pack meals and organize driver routes for delivery.
  • Take client orders and address any concerns or questions in regards to meal delivery service.
  • Place order with Armstrong's several times per week. Unpack order and send invoices to appropriate manager.

Private Respite Worker

In Home Setting
Chester, NS
05.2018 - 08.2023
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Adhered strictly to confidentiality policies while working with sensitive information related to client cases.
  • Provided temporary relief to families of individuals with disabilities by providing in-home respite care.
  • Utilized diverse activities to support social, emotional and recreational needs of individuals under care.
  • Provided transportation to appointments or other activities as needed.
  • Administered prescribed medications and treated minor symptoms and wounds.
  • Responded promptly to emergency situations according to established protocols.
  • Built strong and trusting rapport with clients and loved ones.
  • Supported the development of socialization skills through recreational activities, outings, and community events.

Client Transportation Driver

VON
Lunenburg, NS
11.2021 - 11.2022
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Interacted with clients pleasantly to meet needs and drive satisfaction.
  • Adhered to company policies and procedures related to safety and security standards.
  • Transported clients to designated stops according to pre-determined schedules.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Approached clients and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of clients promptly and efficiently.

Educational Assistant

South Shore Regional Centre For Education
Bridgewater, NS
03.2018 - 01.2022
  • Explained class procedures, lab policies and important dates.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Organized classroom supplies and equipment.
  • Communicated and collaborated well with educators from various grade levels.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Led discussion sections, tutorials and laboratory sections under teacher direction.
  • Assisted teachers with preparing classroom materials and activities.
  • Graded assignments and tests and documented results into filing systems.
  • Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.
  • Provided assistance during field trips by monitoring student behavior and helping them stay focused on the activity at hand.
  • Prepared instructional materials for specific classroom activities tailored to support student needs.
  • Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.
  • Assisted in creating a safe environment for all students by enforcing school policies.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Tutored students in course material to improve comprehension.
  • Offered students personalized educational, behavioral and emotional support.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Applied positive reinforcement to redirect negative behaviors.
  • Communicated confidential details about student behavior and performance with parents and authorized parties.

Medical Device Reprocessing

South Shore Regional Hospital
Bridgewater, NS
04.2018 - 03.2020
  • Inspected used medical devices prior to cleaning and disinfection to ensure they were safe for reuse.
  • Maintained records of inventory or equipment usage, ordering medical instruments or supplies with low inventory.
  • Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
  • Cleaned instruments to prepare for sterilization.
  • Ensured that supplies and materials required for decontamination were readily available at all times.
  • Participated in regular meetings with management personnel regarding current trends in reprocessing techniques and technologies.
  • Prepared trays, instrument packs and surgical sets.
  • Verified that each item sent out for sterilization had been properly labeled with patient information and procedure type.
  • Assisted with training staff on proper operation of medical instrumentation and equipment related to reprocessing activities.
  • Maintained accurate records of all sterilization processes conducted, including cycle parameters and results of biological monitoring tests.
  • Troubleshot any issues encountered during reprocessing cycles before restarting or adjusting the cycle parameters accordingly.
  • Operated autoclaves, steamers, washer-disinfectors, ultrasonic cleaners, and other decontamination equipment in accordance with established protocols.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.

Server

Mug And Anchor Pub
Mahone Bay, NS
08.2017 - 09.2019
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Trained new employees to perform duties.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills and calculate totals.

Nurses Aide

Mahone Nursing Home
Mahone Bay, NS
03.2013 - 04.2018
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Used mobility devices to transport patients.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted with transporting patients to appointments within the facility or outside areas.
  • Safeguarded patient privacy with strict adherence to protocols.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Collaborated with other healthcare professionals to ensure quality patient care.
  • Provided emotional support for family members during difficult times.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Responded quickly to emergency situations using appropriate interventions.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Organized games and other activities to engage clients and offer mental stimulation.

Server

Atlantica Oak Island
Western Shore, NS
02.2013 - 05.2017
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled large cash transactions and deposits

Support Staff

Drumlin Hills
Bridgewater, NS
01.2013 - 01.2014
  • Researched, collected and cataloged supporting documentation, information and data for management projects.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Resolved customer inquiries in a timely manner.
  • Set up and maintained paper and electronic filing systems for records, correspondence and other material.
  • Organized files, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Participated in regular team meetings to discuss current projects and goals.
  • Assisted in other ares whenever required; helped serve meals, do laundry, light housekeeping.

Education

Certified - Educational Assistant

Nova Scotia Community College
Bridgewater, NS
06-2020

High School Diploma -

Park View Education Centre
Bridgewater, NS
06-2011

Skills

  • Data Entry
  • Spreadsheet Management
  • Scheduling
  • Report Writing
  • Quality Assurance
  • Travel Coordination
  • Microsoft
  • Typing Proficiency
  • Verbal Communication
  • Strategic Planning
  • File Organization
  • Cash Deposit Preparation
  • Administrative Support
  • Deadline-Oriented
  • Resourceful
  • Strong Interpersonal Skills
  • Flexible
  • Adaptable
  • Proficient
  • Route Planning
  • Problem-Solving
  • Family Communication
  • Progress Reporting
  • Behavioral Support
  • Exceptional Customer Service
  • Order Management
  • Strong Work Ethic

Timeline

Administrative Assistant

VON
11.2022 - Current

Client Transportation Driver

VON
11.2021 - 11.2022

Private Respite Worker

In Home Setting
05.2018 - 08.2023

Medical Device Reprocessing

South Shore Regional Hospital
04.2018 - 03.2020

Educational Assistant

South Shore Regional Centre For Education
03.2018 - 01.2022

Server

Mug And Anchor Pub
08.2017 - 09.2019

Nurses Aide

Mahone Nursing Home
03.2013 - 04.2018

Server

Atlantica Oak Island
02.2013 - 05.2017

Support Staff

Drumlin Hills
01.2013 - 01.2014

Certified - Educational Assistant

Nova Scotia Community College

High School Diploma -

Park View Education Centre

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Melissa Mclaughlin