Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa McGregor-Santos

Anjou,QC

Summary

Dynamic and detail-oriented professional with extensive experience in high-volume dining at Société Traiteur. Proven ability to enhance customer satisfaction through strong multitasking and exceptional service. Skilled in cash handling and decision-making, consistently maintaining a clean and organized environment while fostering positive guest relations. Adaptable team player committed to excellence.

Experienced with providing attentive and courteous service to guests. Utilizes strong communication and interpersonal skills to enhance customer experiences. Track record of maintaining positive and efficient dining environment.

Diligent with solid background in providing excellent customer service and ensuring guest satisfaction. Proven ability to handle high-pressure environments and deliver consistent performance. Demonstrated proficiency in multi-tasking and effective communication.

Overview

10
10
years of professional experience

Work History

Waiter/server

Societe Traiteur
10.2022 - 09.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Cashier/Customer Service Cashier

Group Compass
08.2022 - 02.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Auditor

Rgis Inventory Specialist
03.2021 - 11.2022
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.

Crew/Cashier/Manager

McDonald's Restaurant
08.2013 - 02.2021
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Education

Ongoing Trade - Hairdressing

Laurier MacDonald Career Center
Montreal
09-2025

GED -

John F Kennedy Adult Education Center
Montreal
09-2015

Skills

  • Strong multitasking
  • Time management
  • Customer service
  • Attention to detail
  • Cleanliness
  • Professional appearance
  • Cash handling
  • Decision-making
  • Guest relations
  • Memory retention
  • Basic math
  • Relationship management
  • High volume dining
  • Reliability and punctuality
  • Team collaboration
  • Hospitality and accommodation
  • Team player
  • Warm and friendly
  • Adaptable and flexible
  • High energy and stamina

Languages

English
Native or Bilingual
French
Limited Working
Portuguese
Elementary

Timeline

Waiter/server

Societe Traiteur
10.2022 - 09.2023

Cashier/Customer Service Cashier

Group Compass
08.2022 - 02.2023

Auditor

Rgis Inventory Specialist
03.2021 - 11.2022

Crew/Cashier/Manager

McDonald's Restaurant
08.2013 - 02.2021

Ongoing Trade - Hairdressing

Laurier MacDonald Career Center

GED -

John F Kennedy Adult Education Center

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Melissa McGregor-Santos