Melissa McClelland
Orillia,Ontario
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Hospitality.
Overview
17
17
years of professional experience
Work History
Director of Operations
Allure Hotel & Conference Ctr.
08.2023 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Executive Housekeeping Manager
Allure Hotel & Conference Ctr.
01.2018 - 08.2023
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Streamlined housekeeping operations for increased efficiency through regular staff training and performance evaluations.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Developed and executed preventive maintenance plans for long-term facility upkeep and smooth daily operations.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
Assistant Housekeeping Manager
Carriage Hills Resort & Carriage Ridge Resort
04.2007 - 01.2018
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
Education
Law Clerk Diploma - Law And Justice
Fleming College
Peterborough, ON06.2006
Skills
- Operations Oversight
- Strategic Planning and Execution
- Strategic Planning
- Process Improvement
- Leadership Training
- Process Improvements
- Quality Assurance
- Schedule Oversight
- Operational Efficiency
- Staff Training
- Team Leadership
- Inventory Control
Languages
English
Full Professional
Timeline
Director of Operations
Allure Hotel & Conference Ctr.
08.2023 - Current
Executive Housekeeping Manager
Allure Hotel & Conference Ctr.
01.2018 - 08.2023
Assistant Housekeeping Manager
Carriage Hills Resort & Carriage Ridge Resort
04.2007 - 01.2018
Law Clerk Diploma - Law And Justice
Fleming College
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