Melissa McCarty
Newmarket,ON
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Credit Card Collection Agent
Bill Goessling
Newmarket, Ontario
07.2017 - 02.2022
- Verified customer information and account status to ensure accurate debt recovery
- Followed compliance rules during debt recovery calls
- Negotiated payment arrangements with delinquent customers, facilitating timely account resolution
- Reviewed overdue balances and payment histories in account records
- Initiated communication with cardholders regarding Bill Goessling collection accounts to address overdue payments
Part time gift wrapper
Pandora
Newmarket, Ontario
11.2016 - 01.2017
Full time instock
Target
Newmarket, Ontario
04.2013 - 09.2015
- Replenished backroom product using handheld scanners and inventory management systems.
- Stocked merchandise on sales floor according to store planograms and inventory priorities.
- Maintained clean, safe work areas while handling merchandise and equipment.
- Was trained on cash register/worked at fitting rooms.
Cashier Assistant
Love shop
Newmarket, ON
02.2013 - 06.2015
- Balanced register drawer and reported payment discrepancies to supervisors
- Verified prices, discounts, and item labels during checkout transactions
- Packed purchases and organized bags for customer pickup at Love shop
- Processed cash, card, and mobile payments at Love shop register
Cashier/inventory
Bulk Barn
Newmarket, ON
02.2011 - 10.2013
- Processed customer payments using POS systems and cash handling procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced cash drawer and prepared end-of-shift register reports.
- Verified coupons, discounts, and payment methods during transactions.
- Scanned merchandise and bagged items following store checkout standards.
- Resolved checkout issues by coordinating with supervisors and floor staff.
- Maintained clean, organized front-end areas and stocked checkout supplies.
- Supported store operations by greeting customers and managing busy lines.
Education
911 Communications - 911 Communications
Seneca College
King City, ON 09.2015 - 08.2016
Sir William Secondary High School
NEWMARKETSkills
- Debt recovery
- Payment negotiations
- Payment arrangement
- Account verification
- Collections software
- Cash handling
- Call center background
- Effective communication
- Problem solving
- Reliability
- Organizational skills
- Assertiveness
- Pleasant telephone demeanor
- Team building
- Basic mathematics
Timeline
Credit Card Collection Agent
Bill Goessling
07.2017 - 02.2022
Part time gift wrapper
Pandora
11.2016 - 01.2017
911 Communications - 911 Communications
Seneca College
09.2015 - 08.2016
Full time instock
Target
04.2013 - 09.2015
Cashier Assistant
Love shop
02.2013 - 06.2015
Cashier/inventory
Bulk Barn
02.2011 - 10.2013
Sir William Secondary High School