Melissa Massella
Hamilton,ON
Summary
Dedicated and experienced caregiver with a passion for helping people Skills and Qualifications Assist with daily living activities including bathing, grooming, meal preparation, cleaning, mobility and administering medication Empathetic and thoughtful; provide physical and emotional support to clients and their families Patient, compassionate and supportive with experience interacting with a diverse clientele Focus on delivering the highest degree of quality patient care Strong critical thinking and problem-solving skills with the ability to remain calm in an emergency Results-oriented with excellent communication and interpersonal skills Courteous, respectful and professional Work effectively both independently and in a team environment Dependable and punctual with a strong work ethic
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Support Worker Student
VON Adult Day Program
09.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Personal Support Worker Student
Arbour Creek
07.2023 - 09.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
Homemaker Aide
Private Residence
01.2012 - 10.2019
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided companionship and emotional support to enhance mood and quality of life.
Support Worker
Private Residence
07.2013 - 01.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Engaged residents through events, small groups, and personal attention.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
Certificate - Personal Support Worker
Trios College
Hamilton, ONDiploma - High School
Ontario Secondary School Diploma
Hamilton, ON06.2011
Skills
- Behavioral Management
- ADL Assistance
- Care Plan Adherence
- Documentation
- Mobility Assistance
- Patient Companionship
- Meal Preparation
- Basic Housekeeping
- COVID-19 Safety Policies
- Multitasking and Organization
- Time Management
- Verbal and Written Communication Skills
- Patient Care
- Behavior Redirection
- PPE Usage
- First Aid and Safety
- Gentle Persuasive Approach
Accomplishments
- Homemaker: Private Residence, Hamilton, ON
- Support Worker: Private Residence, Hamilton, ON
- Other Employment Experience
- Production Worker: Karma Candy, Hamilton, ON
- Customer Service / Sales Representative: S&P Data, Hamilton, ON
- Cleaner: City of Hamilton - Helping Hands, Hamilton, ON
- Education and Training
- Worker Health & Safety Awareness in 4 Steps: Employment Hamilton, Hamilton, ON
- AODA Training: Employment Hamilton, Hamilton, ON
- Excellence in Customer Service Certificate: Employment Hamilton, Hamilton, ON
- Ontario Secondary School Diploma: King William Adult Education, Hamilton, ON201920142020 2012 2019 2011
Certification
- Worker Health &Safety Awareness ni 4Steps: Employment Hamilton, Hamilton ON
- AODA Training: Employment Hamilton, Hamilton, ON
- Excellence in Customer Service Certificate: Employment Hamilton, Hamilton, ON
- GPA Trios College, Hamilton ON
- First Aid & CPR/AED level C
- The Human Rights Code and the Accessibility for Ontarians with Disabilities ACT
Timeline
Personal Support Worker Student
VON Adult Day Program
09.2023 - Current
Personal Support Worker Student
Arbour Creek
07.2023 - 09.2023
Support Worker
Private Residence
07.2013 - 01.2014
Homemaker Aide
Private Residence
01.2012 - 10.2019
Certificate - Personal Support Worker
Trios College
Diploma - High School
Ontario Secondary School Diploma
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