Melissa Martin Brodeur
Pickering,Canada
Overview
10
10
years of professional experience
Work History
Vendor
Live Nations
05.2021 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
- Established long-term relationships with key clients by providing consistent, high-quality service.
- Contributed to team objectives in fast-paced environment.
- Performed full inventory counts every day.
Bartender
The 905 Lounge
08.2020 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Bottle Server
Aquario Beach Club
Pickering
08.2020 - Current
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with bartenders and managers to ensure timely delivery of orders.
Pharmacist Assistant
Jean Coutu
L'Ile Perrot, QC
10.2014 - 08.2020
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
- Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
- Developed strong relationships with patients and healthcare providers through clear communication and empathy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Prepared bills for clients and submitted required paperwork to insurance companies.
- Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Assisted pharmacists in compounding specialized medications for individual patient needs as required.
Education
Assistant Pharmacist Diploma - Pharmacy Assistant
Centre De Formation St Michel
Montreal, QC04.2013
Hairdressing Diploma - Hairdressing
Academie De Coiffure Tornade
Montreal, QC06.2006
High School Diploma -
Ecole Secondaire Vaudreuil
Vaudreuil-Dorion, QC06.2005
Skills
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-solving abilities
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Vendor
Live Nations
05.2021 - Current
Bartender
The 905 Lounge
08.2020 - Current
Bottle Server
Aquario Beach Club
08.2020 - Current
Pharmacist Assistant
Jean Coutu
10.2014 - 08.2020
Assistant Pharmacist Diploma - Pharmacy Assistant
Centre De Formation St Michel
Hairdressing Diploma - Hairdressing
Academie De Coiffure Tornade
High School Diploma -
Ecole Secondaire Vaudreuil