Melissa Marshall
Orangeville,ON
Summary
Dedicated Treatment Coordinator with the education and experience to execute in-depth explanation of procedures to patients. Independent and adaptable to work with minimal supervision. Organized and willing to learn all aspects of a job.
Overview
10
10
years of professional experience
Work History
Treatment Coordinator
Fifth Avenue Dental
07.2019 - Current
- Conducted financial consultations with patient and set up payment plans.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Communications with insurance companies to determine and respond to additional information requests for ongoing prederminations
- Held interviews with patients to hear concerns, gather health history and coordinate extensive treatment plans
- Identifying X-rays and IOC’s to submit accordingly to insurance for claim or estimate submissions
Treatment Coordinator
Orangeville Dental Centre
09.2017 - 06.2019
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Assisted dentist in helping patients determine optimal treatment options.
Dental Administrator
Dr. Gewarges
09.2015 - 09.2017
- Prepared daily, weekly and monthly office reports covering all parameters such as expenses, patient loads and billing.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures,
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Developed promotional programs to attract new patients.
- Hired, trained and monitored new office employees and took corrective action when necessary.
Education
College - Dental Assistant Level II
Canadore College
North Bay, Ontario08.2010
Skills
- Deep understanding of dentistry and treatment
- Patient relations
- Project Management
- Records management
- Personnel management
- In depth insurance knowledge and understanding
Languages
English
Education and Training
Ongoing Educational Courses for IPAC, Implant Courses, Invisalign, Insurance Billing
Timeline
Treatment Coordinator
Fifth Avenue Dental
07.2019 - Current
Treatment Coordinator
Orangeville Dental Centre
09.2017 - 06.2019
Dental Administrator
Dr. Gewarges
09.2015 - 09.2017
College - Dental Assistant Level II
Canadore College
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