Melissa Marino

• Monitoring and notifying clients and superiors of important deadlines in contracts.

• Updating client’s information; new, past, and potential leads into the CRM's such as Buffini software, Realm, and Mail chimps.

• Consistently Writing Offers, drafting listings, and gathering all required documentation to complete office deals.

• Working hand in hand with agents on the team in order to keep up with all the sales leads and closing deals.

• Strategic email development and follow up process (communicating with the brokerage, agents, clients, and lawyers)

• Content development assistance to the marketing manager.

• Preparing mortgage packages by consistently monitoring the applications from bank status to client approval in time for deal closings.

• Managing the lockbox tracker to ensure that the property keys are secure at all times.

• Handled confidential and sensitive information with discretion and tact.

• Managed executive calendars, scheduling meetings and appointments and coordinating to optimize time.

• Wrote reports, executive summaries and newsletters.

• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

• Executed record filing system to improve document organization and management.

• Created and maintained databases to track and record customer data.

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Processed customer orders accurately and within agreed timeframes to meet service standards.

• Assisted coworkers and staff members with special tasks on daily basis.

• Transcribed and organized information to assist in preparing speeches and presentations.