Melissa Marie Parsons
San Jose,CA
Summary
Professional receptionist with strong organizational skills and proven ability to manage front desk operations efficiently. Adept at multitasking, maintaining schedules, and providing exceptional customer service. Collaborative team player who adapts quickly to changing needs, ensuring smooth workflow and positive interactions. Strong communication skills, attention to detail, and customer-focused approach make for reliability in dynamic environment.
Overview
25
25
years of professional experience
Work History
Lead Receptionist
Canyon Creek Pet Hospital
02.2013 - 02.2025
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Received the most 5 star reviews on Google Review.
- Managed the marketing for facebook and instagram.
- Even trained in the back to do injections, blood draws and xrays.
- Have my control substance permit.
RECEPTIONIST
CAMERON VETINARY HOSPITAL
01.2000 - 12.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Veterinary Assistant -
Penn Foster
Online01.2019
Bachelor of Science - Health Science, Nutrition
San Jose State University
San Jose, CA01.2009
Skills
- Client education
- Marketing
- Customer service focus
- Proficient in EZVet, Avimark and Vet Spire
- Proficient in Excel, Word and Outlook
- OSHA Safety Coordinator
- Strong organization skills
- Time management expertise
- Billing and invoicing
- Appointment scheduling
- Staff training and mangement
- Mail handling
- Workflow coordination
- Telephone skills
- Greeting and seating clients
- Bank Deposits
- Multi-line telephone operation
Timeline
Lead Receptionist
Canyon Creek Pet Hospital
02.2013 - 02.2025
RECEPTIONIST
CAMERON VETINARY HOSPITAL
01.2000 - 12.2012
Veterinary Assistant -
Penn Foster
Bachelor of Science - Health Science, Nutrition
San Jose State University
Similar Profiles
Dori KaplanDori Kaplan
CSR at Santa Clara Pet HospitalCSR at Santa Clara Pet Hospital
Eryia MarroquinEryia Marroquin
Veterinary Assistant at Canyon Pet HospitalVeterinary Assistant at Canyon Pet Hospital
Samantha HershowitzSamantha Hershowitz
Lead Veterinary Technician at Canyon pet hospitalLead Veterinary Technician at Canyon pet hospital