Mellissa Manseau
Hamilton,ON
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Food Service Worker
Compass Group Charlton Location
Hamilton, Ontario
01.2022 - Current
- Operated kitchen equipment, including coffee machines and blenders, safely.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Performed variety of duties related to food service.
- Assisted in the preparation of food items according to recipes and instructions.
- Properly stored all leftover food items after each shift.
- Monitored temperatures of prepared food and cold-storage areas.
- Rotated inventory to reduce waste and optimize freshness.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained order and cleanliness of work areas to conform with health codes.
- Assisted customers with menu selections and provided excellent service.
- Trained new staff on service protocols and company standards effectively.
Laundry Attendant
Laundry Express
Hamilton, ON
10.2018 - 07.2022
- Resposible for balancing register at the beginning and the end of every shift.
- Fill out and and file all required paperwork regarding shift and transactions.
- Greet new and old customers with a pleasant and courteous manner.
- Assist customers in procedures of the laundromat and how to load their cards and how to run machines.
- Perform general cleaning to maintain the laundromat.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Deliver prompt answers to customers questions and concerns regarding any issues they may have.
- Assist in training new staff. Develop strong professional relationships with customers and employees through effective a customer service skills.
Food Service Worker
Williams Coffee Pub
Woodstock, ON
05.2003 - 08.2006
- Balanced tills, accurately handle cash,processed debit and credit card payments batch's and bank deposits.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Acquired new skills to support team and further accommodate customer needs.
- Emphasized fast and friendly customer service.
Education
High School Diploma -
Woodstock Collegiate Institute
Woodstock, ON06.1989
Skills
- Customer Service
- Time Management
- Good Work Ethic
- Friendly, Positive Attitude
- Conflict Resolution
- People Skills
- Problem Resolution
- Verbal and Written Communication
- Attention to Detail
- Quality Assurance
- Laundry Room Processes
Timeline
Food Service Worker
Compass Group Charlton Location
01.2022 - Current
Laundry Attendant
Laundry Express
10.2018 - 07.2022
Food Service Worker
Williams Coffee Pub
05.2003 - 08.2006
High School Diploma -
Woodstock Collegiate Institute