Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Malloy

Halifax,NS

Summary

A passionate and inspiring manager with over 15 years experience leading teams of 30+ employees. Expert in driving growth and hiring top talent.

Passionate about talent acquisition and sourcing the right candidate for the job. Specializes in reducing waste and improving productivity

Dedicated and results-driven professional with a proven track record in leadership and operational excellence as a Store Manager, now seeking to leverage extensive managerial experience and financial acumen in a dynamic role at Access Nova Scotia. Strong organizational skills, an analytical mindset, and a keen eye for detail. Committed to delivering high-quality service and leadership to a divers team of professionals.

Overview

15
15
years of professional experience

Work History

Store Manager

Starbucks Coffee Company
08.2011 - Current
  • Oversee all aspects of store operations, including staff management, training, scheduling, inventory control, cash control, and customer service.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Provided mentorship to 5+ store managers with weekly virtual meetings and consistent follow up on action plans and change management tactics.
  • Hired and trained a diverse team of baristas, shift supervisors, and assistant managers ensuring consistent adherence to company standards, policies, and procedures.
  • Developed and implemented training programs, resulting in increased efficiency and improved customer satisfaction scores.
  • Monitored sales performance and implemented strategies to meet and exceed sales targets.
  • Conducted regular performance evaluations, providing constructive feedback, and coaching to foster professional growth.
  • Managed store budget, controlled expenses, and maximized profitability.
  • Fostered a positive work environment, promoting teamwork, collaboration, and employee engagement.
  • Established and maintained strong relationships with customers, resolving any issues or complaints in a timely and satisfactory manner.

Store Manager

KFC-Taco Bell
07.2008 - 01.2011
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Education

High School Diploma -

Sir John A. Macdonald High School
Upper Tantallon, NS

Starbucks Coffee Company

Skills

  • Customer Service Management
  • Payroll Management
  • Strategic Thinker
  • Recruiting, Hiring and developing training plans
  • Team Leadership and Coaching for performance
  • Leadership Development and mentoring
  • Written Communication
  • Business Acumen
  • Time Management
  • Multitasking Abilities

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Store Manager

Starbucks Coffee Company
08.2011 - Current

Store Manager

KFC-Taco Bell
07.2008 - 01.2011

High School Diploma -

Sir John A. Macdonald High School

Starbucks Coffee Company

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Melissa Malloy