Melissa Maisano
Glendora
Summary
Seasoned Owner/Operator with relevant experience in business management and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving business goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement.
Overview
23
23
years of professional experience
Work History
Owner/Operator
The Car Carrier LLC
Glendora
07.2016 - 12.2025
- Managed daily business operations, including staff, sales, dispatch, and accounting.
- Oversaw vehicle transport logistics to ensure efficient service delivery.
- Established long-term relationships with referral partners through excellent service and engagement.
- Resolved customer complaints promptly to uphold business reputation.
- Created and implemented marketing strategies to enhance revenue and brand visibility.
- Developed pricing models balancing competitiveness with profitability objectives.
- Handled employee conflicts professionally to maintain a harmonious work environment.
Operations Manager
The Car Carrier
Arcadia
06.2003 - 06.2016
- Enhanced efficiency of processes, team performance, and customer service through monitoring and improvement initiatives.
- Developed operational procedures to ensure adherence to quality standards.
- Conducted root-cause analysis to identify deficiencies and resolve issues effectively.
- Created standard operating procedures to document processes and boost productivity through standardization.
- Generated daily reports for senior leadership to facilitate executive decision-making and recommend improvements.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ06-2010
Skills
- Business management
- Logistics coordination
- Pricing strategy
- Marketing execution
- Customer relationship management
- Process optimization
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Owner/Operator
The Car Carrier LLC
07.2016 - 12.2025
Operations Manager
The Car Carrier
06.2003 - 06.2016
Bachelor of Science - Business Administration
University of Phoenix